Cisco Collaboration Engineer – Voice & Video Solutions

Ardent Health Services; Westwood, Northern (NJ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ardent Health Services seeks a Network Engineer (Telecom) to design, implement, and maintain Cisco collaboration solutions across the organization, including CUCM, Unity, UCCX, Webex and CMS. The role involves troubleshooting voice/video systems, monitoring performance, and ensuring secure, scalable communications.

The ideal candidate will have 3+ years in telecom, strong IP networking, and the ability to work with cross‑functional teams.

Qualifications

• Associate’s degree in Information Technology, Networking, or related field.
• 3+ years of experience in voice or telecom systems support.
• Proven experience designing, implementing, and supporting Cisco collaboration solutions in enterprise environments.
• In-depth knowledge of Cisco collaboration technologies including CUCM, Unity Connection, UCCX, Webex, CMS, Expressway, and related products.
• Strong understanding of IP networking, SIP, H.323, VoIP protocols, QoS, and other relevant technologies.
• Excellent troubleshooting skills with ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills with the ability to interact with stakeholders at all levels.
• Some travel may be required.

Responsibilities

• Designs Cisco collaboration solutions based on business requirements, including CUCM, Unity, UCCX, Webex, CMS, Expressway, and related technologies.
• Implements and configures Cisco collaboration solutions according to best practices and industry standards.
• Provides advanced troubleshooting and support for Cisco collaboration technologies including voice quality and video
• Monitors system performance and scalability of collaboration infrastructure.
• Creates and maintains documentation and guides.
• Mentors junior engineers and collaborates with other IT teams.

Skills

CUCM

VoIP

Networking

UCCX

Webex

Education

Associate’s degree in IT/Networking

Tools

Python

Ansible

Cisco Expressway

Webex Calling

Job description

Ardent Health Services seeks a Network Engineer (Telecom) to design, implement, and maintain Cisco collaboration solutions across the organization, including CUCM, Unity, UCCX, Webex and CMS. The role involves troubleshooting voice/video systems, monitoring performance, and ensuring secure, scalable communications.

The ideal candidate will have 3+ years in telecom, strong IP networking, and the ability to work with cross‑functional teams.