Telecom Engineer

Hillcrest Hospital South; Tulsa (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

Hillcrest Hospital South in Tulsa, Oklahoma, is seeking a Network Engineer (Telecom) to design, implement, and maintain Cisco collaboration solutions. This role involves working with voice, video, and messaging technologies to enhance communication.

The ideal candidate will have at least 3 years of telecom systems experience, expertise in Cisco solutions, and strong problem-solving skills. The position may require some travel and offers opportunities for continuous professional development.

Qualifications

• 3+ years of experience in voice or telecom systems support.
• Proven experience designing and supporting Cisco collaboration solutions.
• Excellent troubleshooting and communication skills.

Responsibilities

• Design and implement Cisco collaboration solutions based on business requirements.
• Monitor and analyze system performance and capacity.
• Provide training and mentorship to junior engineers.

Skills

Cisco collaboration technologies

Voice and video support

IP networking

Troubleshooting skills

Communication skills

Education

Associate's degree in Information Technology or related field

Tools

Cisco Unified Communications Manager (CUCM)

Cisco Webex

Python

Ansible

Job description

Position Summary

The Network Engineer (Telecom) is a professional responsible for designing, implementing, and maintaining Cisco collaboration solutions within an organization. These solutions include voice, video, messaging, and conferencing technologies that enable effective communication and collaboration among employees, partners, and customers.

Responsible for trouble ticket escalations and CUCM engineering to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance.

Responsibilities

• Designs Cisco collaboration solutions based on business requirements, including Unified Communications Manager (CUCM), Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, Cisco Meeting Server (CMS), Cisco Expressway, and related technologies. As well as some Microsoft Teams Calling.
• Implements and configures Cisco collaboration solutions according to best practices and industry standards. This includes deploying hardware, configuring software, integrating with existing systems, and conducting testing to ensure functionality and performance.
• Provides advanced troubleshooting and support for Cisco collaboration technologies, identifying and resolving issues related to voice quality, video conferencing, messaging, and other communication services.
• Monitors and analyzes system performance, capacity, and utilization to ensure optimal operation and scalability of Cisco collaboration infrastructure.
• Implements and maintains security measures to protect Cisco collaboration systems and data from unauthorized access, threats, and vulnerabilities.
• Creates and maintains comprehensive documentation including design documents, configuration guides, operational procedures, and troubleshooting guides.
• Provides guidance, training, and mentorship to junior engineers and other team members to enhance their skills and knowledge of Cisco collaboration technologies.
• Interacts with Cisco and other vendors to stay updated on product updates, patches, and new features, as well as escalating issues and obtaining support when needed.
• Collaborates with other IT teams such as network engineering, security, and applications development to integrate Cisco collaboration solutions with other systems and ensure seamless operation.
• Keeps abreast of emerging technologies, industry trends, and best practices in Cisco collaboration to suggest and implement continuous improvement initiatives.

Qualifications

• Associate's degree in Information Technology, Networking, or a related field
  • Additional years of experience may substitute for the required education on a year-for-year basis.
• 3+ years of experience in voice or telecom systems support.
• Proven experience designing, implementing, and supporting Cisco collaboration solutions in enterprise environments.
• In-depth knowledge of Cisco collaboration technologies including CUCM, Unity Connection, UCCX, Webex, CMS, Expressway, and related products.
• Strong understanding of IP networking, SIP, H.323, VoIP protocols, QoS, and other relevant technologies.
• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.
• Strong communication and interpersonal skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Ability to work independently as well as part of a team in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Commitment to continuous learning and professional development to keep pace with evolving technologies and industry trends.
• Some travel may be required.

Preferred Job Requirements

• Relevant certifications such as Cisco Certified Network Professional (CCNP) Collaboration, Cisco Certified Internetwork Expert (CCIE) Collaboration, or equivalent experience is highly desirable.
• Experience with scripting and automation tools for configuration management and deployment (e.g., Python, Ansible).