CIS Lab Support Specialist - Student Tutoring & Tech Help

ECPI University; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ECPI University in Charlotte, NC is seeking a Lab Assistant to support CIS students and instructors on campus. You will resolve computer problems, help with lab setup, and tutor students using face-to-face or virtual tools.

The role reports to the Campus Director of Academic Affairs and emphasizes strong communication, organization, and technical skills to enhance student learning and lab operations.

Qualifications

• 0-1 year experience in relevant CIS area.
• Certifications in relevant CIS area a plus.
• Must possess strong interpersonal, organizational and communication skills.
• Must be comfortable providing tutoring services via face-to-face or by using social distancing electronic methods (Zoom, Microsoft Teams).
• Must possess necessary technical skill.

Responsibilities

• Assist students with laboratory equipment
• Prepares laboratory spaces as needed. This includes set up off equipment and appropriate sanitization of equipment.
• Be knowledgeable of CIS lab assignments offered in the ECPI curriculum so as to effectively assist students with questions and issues.
• Facilitates communication between remote faculty and campus students
• Monitors student attendance in labs and escalates attendance issues to Student Success Coordinator or Campus Director of Academic Affairs.
• Assist with academic tutoring of CIS students as needed.
• Other responsibilities as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Tutoring skills

Technical skills

Tools

Zoom

Microsoft Teams

Job description

ECPI University in Charlotte, NC is seeking a Lab Assistant to support CIS students and instructors on campus. You will resolve computer problems, help with lab setup, and tutor students using face-to-face or virtual tools.

The role reports to the Campus Director of Academic Affairs and emphasizes strong communication, organization, and technical skills to enhance student learning and lab operations.