CIS & Billing Systems Specialist — Optimize Customer Data

SuperbTech, Inc.; California; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

SuperbTech, Inc. is seeking a Business Systems Specialist to support the client's Customer Information System (CIS) and related business applications.

This role provides hands-on application support, configuration, troubleshooting, testing, release coordination, documentation, and process improvement. The specialist collaborates with Billing, Customer Service, Accounting, IT, and software vendors to maintain accurate operations, with backup coverage for daily CIS and billing activities during

Competenze

• Three or more years of progressively responsible experience supporting CIS or similarly complex enterprise business applications.
• High school diploma with some college-level coursework.
• Hands-on experience operating, troubleshooting, and resolving issues within complex business application systems.
• Advanced CIS configuration, customer accounts, billing, service orders, batch processing, and reporting.
• Experience planning application upgrades and patches, developing test scenarios, performing regression testing, and coordinating UAT and production validation.
• Strong analytical, communication, documentation, prioritization, and cross-functional problem-solving skills.
• Experience coordinating with software vendors and internal business stakeholders.
• Proficiency with Microsoft Office applications.
• Valid California driver's license and acceptable driving record.

Mansioni

• Serve as SME for CIS functions, including customer accounts, billing cycles, rates, adjustments, payments, collections, service orders, reporting, and account maintenance.
• Prepare for application upgrades, patches, hotfixes, and new releases by reviewing release notes, prerequisites, dependencies, known defects, and operational impacts.
• Coordinate release schedules, readiness checklists, test data, deployment communications, and post-release monitoring with IT, vendors, and business teams.
• Develop and maintain quality assurance strategies, test plans, reusable test scripts, expected results, and supporting documentation.
• Perform functional, integration, regression, smoke, and negative-path testing. Document defects, coordinate resolutions, and retest corrections.
• Support production, test, and training environments, including environment refreshes, configuration consistency, access validation, scheduled jobs, and test data integrity.
• Validate billing accuracy, accounts receivable transactions, general ledger mappings, debit and credit postings, payment processing, reconciliation, and financial system interfaces.
• Monitor and troubleshoot system interfaces, batch processes, imports, exports, reports, and data exchanges.
• Coordinate escalated incidents, service requests, product defects, and enhancement requests with software vendors and IT.
• Gather business requirements, recommend workflow or configuration improvements, and evaluate impacts on existing operations.
• Provide advanced user support, training, documentation, and knowledge transfer.
• Maintain backup procedures and cross-training materials to support continuity of critical billing and customer service processes.
• Provide backup operational support, including billing-cycle readiness, batch processing oversight, exception resolution, prioritization, and escalation within authorized responsibilities.

Conoscenze

CIS configuration

Billing processes

Customer accounts management

Testing planning

Documentation

Analytical skills

Cross-functional collaboration

Microsoft Office

Formazione

HS diploma with some college

Strumenti

Infor applications

CIS version 4

Descrizione del lavoro

SuperbTech, Inc. is seeking a Business Systems Specialist to support the client's Customer Information System (CIS) and related business applications.

This role provides hands-on application support, configuration, troubleshooting, testing, release coordination, documentation, and process improvement. The specialist collaborates with Billing, Customer Service, Accounting, IT, and software vendors to maintain accurate operations, with backup coverage for daily CIS and billing activities during