Circulation Desk Lead & Student Mentor

William & Mary; United States; Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

William & Mary Libraries is seeking a Circulation Specialist to serve at Swem Library, greeting visitors and supporting access to collections. The role emphasizes leadership of student employees, dependable service, and smooth daily operations in a busy academic library.

Reporting to the Head of Circulation, you will staff the circulation desk, assist with delivery, reserves, and stacks, and coordinate building operations, including evenings and weekends as needed.

Qualifikationen

• High School Diploma required.
• Experience in customer service.
• Experience hiring, training, supervising or directing others.
• Ability to prioritize, interpret and apply policies, and solve problems.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently and collaboratively as part of a team.
• Experience using Microsoft Office applications, including Outlook, Teams, Word, and Excel.

Aufgaben

• Lead a team of student employees by assigning and prioritizing work, answering questions, providing training, and modeling professional, patron-centered service.
• Provide day-to-day coaching, feedback, and mentoring that builds consistent service quality and supports students' professional growth.
• Ensure student employees understand and apply library policies, procedures, service expectations, and workplace responsibilities.
• Deliver excellent, welcoming service at the circulation desk: checking materials in and out, resolving patron questions, and interpreting library policies with sound judgment and care.
• Serve as a knowledgeable, go-to resource on library services, systems, spaces, and campus resources.
• Foster a welcoming environment for library users, student employees, colleagues, and campus partners.
• Coordinate delivery services with library partners to ensure timely transport of physical and electronic materials.
• Maintain the organization and accessibility of Swem Library's collections, including off-site storage.
• Plan, coordinate, and monitor stacks maintenance projects, including shifting, shelf reading, and collection management that keep collections discoverable and well cared for.
• Support billing workflows, including price lookups, work orders, and patron account maintenance in Alma.
• Support the course reserves workflow by processing requests, communicating with faculty, and ensuring timely, accurate completion in support of student success.
• Routinely serve as the person in charge of the library, ensuring the safety and security of people, collections, and facilities.
• Understand and apply building safety procedures, operate the PA system, and respond appropriately.

Kenntnisse

Customer service

Communication

Supervising

Problem solving

Microsoft Office

Independent work

Ausbildung

High School Diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Jobbeschreibung

William & Mary Libraries is seeking a Circulation Specialist to serve at Swem Library, greeting visitors and supporting access to collections. The role emphasizes leadership of student employees, dependable service, and smooth daily operations in a busy academic library.

Reporting to the Head of Circulation, you will staff the circulation desk, assist with delivery, reserves, and stacks, and coordinate building operations, including evenings and weekends as needed.