Circulation & Customer Support Specialist II

City of Baltimore, Department of Planning; Detroit (MI); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Benefits Included

Job summary

The Enoch Pratt Free Library in Baltimore seeks a Circulation Assistant II at the Central branch. The role engages with the public, supports library circulation processes, and ensures a high-quality customer experience. Work hours include days, evenings and Saturdays, varying by department need.

The position reports to the Circulation Manager within the Library Circulation Department. It is an on-site, full-time role with benefits.

Qualifications

• High school diploma or GED required.
• Two years of experience in customer service or administrative support.
• Experience with internet browsers, digital resources, mobile devices, and standard office software.

Responsibilities

• Greet library visitors and provide information about procedures.
• Assist customers with printers, copiers, self-check stations and faxing.
• Manage circulation tasks: registration, cards, materials, updating records, email, and admin duties.

Skills

Customer service

Communication skills

Technology proficiency

Cash handling

Education

High school diploma or GED

Associates degree (preferred)

Tools

Microsoft Office

Google Applications

Email/chat platforms

Job description

The Enoch Pratt Free Library in Baltimore seeks a Circulation Assistant II at the Central branch. The role engages with the public, supports library circulation processes, and ensures a high-quality customer experience. Work hours include days, evenings and Saturdays, varying by department need.

The position reports to the Circulation Manager within the Library Circulation Department. It is an on-site, full-time role with benefits.