Circulation & Customer Service Specialist II

City of Baltimore, Department of Planning; Baltimore (MD); Presencial; USD 40.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits Included

Descripción de la vacante

The Enoch Pratt Free Library is seeking a Circulation Assistant II at the Central branch within the Library Circulation Department. You will engage with the public, support circulation processes, and help ensure a high-quality customer experience.

Work hours include days, evenings, and Saturdays and will vary based on departmental needs. Reports to the Circulation Manager at 400 Cathedral Street, Baltimore, MD 21201. This is an on-site, full-time role with benefits included.

Formación

• High school diploma or GED required; associates degree preferred.
• Experience in customer service and administrative support.
• Proficiency with Microsoft Office and Google Apps.
• Strong communication, multitasking and organizational skills.
• Ability to work with diverse populations and handle cash when needed.

Responsabilidades

• Greet library visitors and answer questions about procedures.
• Issue library cards, register customers, and process materials.
• Update records, monitor email, and support daily circulation tasks.
• Assist customers with technology such as printers and self-check stations.
• Handle basic cash purchases and general office duties as needed.

Conocimientos

Customer service

Communication

Team player

Problem solving

Adaptability

Educación

High school diploma or GED

Associate degree (preferred)

Herramientas

Microsoft Office

Google Applications

Email & chat platforms

Internet browsers & digital resources

Descripción del empleo

The Enoch Pratt Free Library is seeking a Circulation Assistant II at the Central branch within the Library Circulation Department. You will engage with the public, support circulation processes, and help ensure a high-quality customer experience.

Work hours include days, evenings, and Saturdays and will vary based on departmental needs. Reports to the Circulation Manager at 400 Cathedral Street, Baltimore, MD 21201. This is an on-site, full-time role with benefits included.