Circulation Clerk

Bullitt County Public Library; Pittsburgh (Allegheny County); On-site; USD 30,000 - 36,000; Full time

Job summary

Bullitt County Public Library in Pittsburgh seeks a Circulation Clerk to serve patrons with high-level customer service, manage circulation tasks, and support daily library operations. The role involves processing holds and payments, creating library cards, guiding patrons to resources, and maintaining policy knowledge while contributing to events and service goals.

The position requires basic computer skills, money handling accuracy, and physical ability to lift up to 30 pounds in a

Qualifications

• High School Diploma or GED.
• Basic computer experience with MS Office, email and internet.
• Ability to read and write.
• Effective oral and written communication.
• Ability to work with the public.
• Ability to work with staff in a team environment.
• Filing skills, both alphabetical and numerical.
• Math skills to make change without a calculator.
• Ability to understand and follow verbal and written directions.

Responsibilities

• Working with the public in a friendly and courteous manner using library-approved customer service techniques.
• Maintaining knowledge of library policies and following them consistently.
• Performing desk duties: answering calls, circulating materials, processing holds, handling payments, creating library cards, scheduling meeting rooms, recording usage statistics.
• Assisting patrons with the public catalog and locating materials.
• Providing readers advisory and reference assistance.
• Assisting with basic computer needs.
• Handling and processing books and materials and applying labels.
• Working with library software and filing/record-keeping.
• Shelving/reorganizing materials per policy.
• Assisting with library events.
• Carrying out other duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Reading & writing

Math skills

Directions following

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

The Circulation Clerk primarily works directly with Library patrons to meet their basic needs by furnishing a high level of customer service. The Circulation Clerk performs specialized tasks related to the circulation of library materials, answering patron inquires, handling money, scheduling meeting room assess, and other services. Duties may require independent judgment and acting within specific parameters. The Library expects all employees to act in accordance with our Mission.

Essential Position Functions

• Working with the public in a friendly and courteous manner utilizing Library-approved customer service techniques.
• Maintaining a working knowledge of Library policies and following them in a consistent manner.
• Performing general desk duties including answering telephone and directing calls, circulating library materials, processing holds, handling fine and fee payments, processing library card applications, scheduling and confirming meeting room reservations, recording statistical usage and other similar responsibilities.
• Assisting patrons in the use of the public catalog system and locating Library materials.
• Assisting patrons with basic readers advisory and reference service.
• Assisting patrons with basic computer needs.
• Handling and processing books and other materials by unpacking boxes, emptying book drops, loading and unloading book trucks, performing basic repairs, putting on covers, sampling material, and applying labels.
• Working with computers and interacting with Library-related software.
• Filing and keeping records in order.
• Maintaining collection usability by shelving/reorganizing materials according to Library policy.
• Assisting with Library events.
• Working job duties as scheduled and any other jobs assigned by the immediate supervisor.

Type of certification: "Paraprofessional" if classified as a "full-time" employee.

Requirements

• High School Diploma or GED
• Basic computer experience with standard office software, including Microsoft Office products, email, and internet usage.

Skills And Characteristics

• Ability to read and write.
• Ability to communicate orally and in writing effectively.
• Ability to work with the public.
• Ability to work with staff in a team environment.
• Filing skills, both alphabetical and numerical.
• Math skills, including the ability to make change without a calculator.
• Ability to understand and follow verbal and written directions.

PHYSICAL DEMANDS

• Standing, sitting, stooping, and walking.
• Handling books and other Library materials.
• Using computer input devices, including working extensive hours at the computer screen.
• Visual acuity for near reading.
• Mobility to help patrons and reach materials.
• Employee may need to carry, push, pull, or lift up to 30 pounds.
• Pushing and pulling book trucks up to 50-100 lbs.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

WORK ENVIRONMENT

• Climate controlled environment
• Exposure to dust

WORK DEVICES

• Computers and peripherals
• General office equipment
• Telephones
• Book carts

This job description does not necessarily reflect all aspects of the job functions.

Bullitt County Public Library is an AA, EEO and ADA employer.