CIO / Head of IT (Telcom and Field Services) Relo Available

Vaco by Highspring; Charlotte (NC); On-site; USD 220,000 - 360,000; Full time

Job summary

Vaco by Highspring in Charlotte, NC seeks a CIO to set and execute an enterprise technology strategy that drives growth, operational excellence, and customer experience across the organization. You will partner with the CEO and ELT to align technology investments with business priorities, lead modernization of core platforms, and ensure robust cybersecurity, data analytics, and AI/ML initiatives.

You'll build a high‑performing tech organization, manage budgets and vendors, and oversee

Qualifications

• 15+ years of progressive IT leadership experience at executive level.
• Experience partnering with CEO, President, and ELT.
• Proven ability to lead enterprise technology strategies in complex organizations.
• Experience in cybersecurity, IT operations, software engineering, data/analytics, and digital transformation.
• Experience with CRM/ERP/Contact Center platforms and vendor management.
• Strong financial acumen and budget management.

Responsibilities

• Establish and execute enterprise technology strategy with cybersecurity, IT ops, and digital transformation.
• Partner with CEO and ELT to align tech investments with business priorities.
• Oversee budgets, vendor relationships, and technology governance.
• Lead modernization of core platforms including CRM, ERP, and analytics.
• Drive data governance, AI/ML initiatives, and cloud strategy.
• Build a high-performing, accountable technology organization.

Skills

IT leadership

Enterprise transformation

Cybersecurity

Data analytics

CRM/ERP platforms

Vendor management

Budget management

Executive collaboration

Education

Bachelor's degree in Information Systems / Computer Science / Business

Master's degree preferred

Tools

Salesforce

Job description

Our client is a leading provider of residential and commercial services, with a strong presence in the home services and security industries. The company is seeking a CIO to serve as the organization's senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, cybersecurity, and innovation.

The ideal candidate will bring a strong combination of strategic leadership, operational discipline, and hands‑on technology expertise. This executive will partner closely with the CEO, President, and Executive Leadership Team to align technology investments with business priorities and create a scalable, secure, and high‑performing technology environment.

What You'll Do:

• Collaborate with the CEO, President, and Executive Leadership Team to establish short- and long-term technology strategies that support company growth, profitability, operational excellence, and customer experience.
• Build, lead, and execute the company's enterprise technology strategy, with a focus on cybersecurity, IT operations, software engineering, business intelligence, data analytics, AI/ML, and digital transformation.
• Develop a deep understanding of the business model and identify opportunities where technology can differentiate customer and employee experiences, improve operational efficiency, and create competitive advantage.
• Establish and manage technology intake and demand‑management processes, prioritizing initiatives and allocating IT resources toward the highest‑value business opportunities.
• Build a high‑trust, accountable technology organization with clear roles, performance expectations, career paths, and leadership development opportunities. Ensure employees have the resources, support, and training required to succeed.
• Lead the delivery of major business and technology initiatives, including digital transformation, platform modernization, systems implementation, and enterprise integrations. Ensure initiatives are effectively planned, governed, and executed.
• Oversee the technology organization's operating and capital budgets, ensuring disciplined allocation of resources and alignment with strategic priorities.
• Manage strategic technology vendor relationships, including vendor selection, due diligence, contract negotiations, pricing, performance management, and ongoing accountability.
• Make pragmatic build‑versus‑buy decisions while ensuring technology architecture is scalable, secure, resilient, and aligned with long‑term business objectives.
• Own and evolve the Technology M&A Playbook, including technical diligence, integration planning, systems rationalization, cybersecurity assessment, data migration, and post‑close technology stabilization.
• Ensure core business platforms—including CRM, billing, ERP, workforce management, field service, customer lifecycle, contact center, monitoring, and analytics capabilities—support customer growth, retention, operational scalability, and recurring revenue objectives.
• Lead modernization of core business platforms and integrations to reduce technical debt, improve reliability, increase automation, and enable the business to adapt more quickly.
• Establish strong technology governance across data, cybersecurity, architecture, compliance, resiliency, disaster recovery, and operational support.
• Establish and monitor performance expectations for technology delivery and operations, including system availability, service levels, delivery predictability, cybersecurity, recovery readiness, stakeholder satisfaction, and measurable business outcomes.
• Oversee the full technology environment, including cybersecurity, software and Salesforce engineering, data analytics, AI/ML, architecture, cloud and on‑premises infrastructure, networking, telecommunications, helpdesk, workforce management systems, vendors, and technology project management.

What We're Looking For:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline required; Master's degree preferred.
• Significant experience operating as a senior technology executive or technology leader, with demonstrated experience partnering directly with the CEO, President, and Executive Leadership Team.
• Strong track record developing and executing enterprise technology strategies in growth‑oriented, operationally complex organizations.
• Experience leading cybersecurity, IT operations, software engineering, data and analytics, infrastructure, architecture, and digital transformation functions.
• Experience in the home services, residential services, field services, security, monitoring, or other recurring‑revenue service industries is highly desirable.
• Demonstrated understanding of technology environments supporting distributed, field‑based, customer‑facing operations.
• Strong Salesforce experience, including familiarity with platforms such as Sales Cloud, Service Cloud, Field Service, CPQ, Communities, Marketing Cloud, and Commerce Cloud.
• Experience with call center/contact center technologies and customer service platforms.
• Strong experience with technology program and project management methodologies, including Agile/Scrum.
• Experience with mobile technologies, devices, field applications, and business intelligence platforms.
• Experience with ERP, billing, payroll, workforce management, and other core business systems and implementations.
• Demonstrated experience leading technology integrations associated with M&A, including technical diligence, integration planning, systems consolidation, and post‑acquisition stabilization.
• Experience with data governance and modern data platforms; experience with Snowflake or similar cloud data platforms is preferred.
• Strong understanding of enterprise architecture, cloud technologies, cybersecurity, infrastructure, networks, and technology governance.

Who You Are:

Innovative

You are a forward‑thinking technology leader who can guide people and organizations through significant change. You anticipate customer needs, competitive threats, and emerging technology opportunities while building organizational support for new ideas. You communicate with honesty, directness, and candor and are willing to challenge the status quo when appropriate.

Effective Collaborator

You listen before acting and build strong relationships across the organization. You create a culture of empowerment and accountability, bringing together business and technology stakeholders to solve complex problems. You are equally comfortable developing strategy and rolling up your sleeves to help execute it.

Team Builder

You attract, develop, and inspire high‑performing talent. You know how to build trust, establish clear expectations, develop leaders, and create an environment where people can do their best work.

Organizationally Agile

You understand how organizations operate across policies, processes, systems, and culture. You can navigate complexity, build effective cross‑functional relationships, and establish the structures and communication channels necessary to accomplish enterprise objectives.

Strategic Doer

You are highly strategic but execution‑oriented. You naturally connect technology decisions to customer needs, operational performance, financial outcomes, and growth opportunities. You simplify complex issues, identify trends and opportunities, establish priorities, and translate strategy into measurable results.

Key Leadership Priorities:

The successful leader will be expected to:

• Align technology strategy with enterprise business strategy.
• Strengthen cybersecurity, resilience, and technology governance.
• Modernize legacy platforms and reduce technical debt.
• Improve the scalability and reliability of technology operations.
• Enable exceptional customer and employee experiences.
• Leverage data, analytics, automation, and AI to improve decision‑making and operational performance.
• Build a high‑performing, accountable technology organization.
• Establish disciplined technology investment and prioritization practices.
• Successfully support organic growth, operational expansion, and M&A activity.
• Create a technology foundation capable of supporting continued growth and innovation.

Desired Skills and Experience

Qualifications

• 15+ years of progressive IT leadership experience, including executive‑level roles (CIO, VP, or equivalent)
• Proven track record leading enterprise transformation initiatives across multiple business functions
• Experience in customer‑centric, service‑driven organizations (security, telecom, SaaS, field services, or similar)
• Deep expertise across:
  • Enterprise applications (CRM, ERP, Contact Center platforms)
  • Data & analytics (BI, AI/ML)
  • Cybersecurity and infrastructure
• Strong financial acumen with experience managing large budgets and vendor ecosystems
• Demonstrated ability to influence and collaborate at the executive and board level

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

Pay Transparency Notice

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here https://www.highspring.com/ai-use-notices/. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.