Cinema Operations Lead — Guest Experience

NCG Cinemas; Brookhaven (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

NCG Cinemas in Brookhaven, GA is seeking an Assistant Manager who will lead by example, oversee daily operations, and ensure guest satisfaction. The role requires hands-on leadership, ability to perform every floor role, and collaboration with team to maintain NCG standards.

You will train new staff, address guest concerns, manage openings and closings, and be flexible to take on additional duties as directed by the GM. Evening, weekend, and holiday shifts are expected.

Qualifications

• Must be 18 years or older and capable of performing all floor roles and supervisory tasks.
• Ability to self-lead and prioritize building tasks, from cleaning to inventory and concessions.
• Reliable and professional manager who upholds NCG culture and standards.
• Experience in hiring, training, coaching, and addressing staff performance.
• Support smooth operations including opening and closing procedures.
• Willingness to take on additional responsibilities as directed by the General Manager.
• Willingness to work evenings, weekends, and holidays.
• Lift up to 40 pounds and handle heavy objects safely.

Responsibilities

• Lead by example, autonomously operate the cinema, and oversee staff performance to NCG standards.
• Train new staff, manage shift coverage, and address guest concerns professionally.
• Ensure smooth opening and closing operations and maintain a clean, safe environment.

Skills

Leadership

Customer service

Team management

Training

Flexibility

Shift work

Job description

NCG Cinemas in Brookhaven, GA is seeking an Assistant Manager who will lead by example, oversee daily operations, and ensure guest satisfaction. The role requires hands-on leadership, ability to perform every floor role, and collaboration with team to maintain NCG standards.

You will train new staff, address guest concerns, manage openings and closings, and be flexible to take on additional duties as directed by the GM. Evening, weekend, and holiday shifts are expected.