Cinema Guest Experience Associate

Grandscape; The Colony (TX); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Tip sharing

Holiday pay

401k with employer match

Health, dental, vision and life ins

Job summary

Galaxy Theatres in The Colony, TX is seeking friendly, customer-focused team members to join our cinema crew. You will assist guests with ticketing, payments, and information in a fast-paced, enjoyable environment.

This hourly position offers flexible evenings and weekend shifts with opportunities for tips and growth in the team. Prior customer service or cash handling experience is a plus, and you should be able to stand for long periods and perform light cleaning.

Qualifications

• Experience in customer service or cash handling is a plus.
• Able to stand for extended periods and perform physical tasks.
• Willingness to work evenings, weekends, and holidays as scheduled.

Responsibilities

• Sell tickets at the box office using a point-of-sale system.
• Operate cash registers accurately and handle cash, credit, and mobile transactions.
• Greet and assist guests in a friendly, professional manner.
• Check tickets at theater entrances and guide guests to appropriate locations.
• Provide information about showtimes, theater amenities, policies, and general inquiries.
• Answer phones courteously and provide accurate assistance or transfer calls as needed.
• Prepare food and beverages at the concession stand following safety and quality guidelines.
• Stock supplies such as concessions, napkins, utensils, and cleaning materials as needed.
• Perform cleaning duties, including sweeping, mopping, restroom checks, trash removal, and general maintenance of lobby and auditorium areas.
• Monitor crowd behavior and support crowd control procedures to ensure a safe and orderly environment.
• Conduct general inspections of the facility to identify safety or cleanliness issues and report them promptly.

Skills

Customer service

Cash handling

Communication

Mathematical accuracy

Physical stamina

Punctuality

Teamwork

Education

Customer service experience

Tools

Point-of-sale system

Job description

Galaxy Theatres in The Colony, TX is seeking friendly, customer-focused team members to join our cinema crew. You will assist guests with ticketing, payments, and information in a fast-paced, enjoyable environment.

This hourly position offers flexible evenings and weekend shifts with opportunities for tips and growth in the team. Prior customer service or cash handling experience is a plus, and you should be able to stand for long periods and perform light cleaning.