Cinema Experience Host

Landmark Theatres; Cambridge (MA); In loco; USD 19.000 - 28.000; Part-time

Descrizione del lavoro

Landmark Theatres is seeking motivated Floor Staff to deliver exceptional guest experiences across Box Office, Concession, Usher, and Kitchen areas. You will help guests with seat selection, transactions, and theatre amenities while maintaining a safe, clean environment.

Candidates must be 16 or 18 depending on location, possess strong customer service, cash handling, and teamwork skills, and be available nights, weekends, and holidays.

Competenze

• Must be at least 16 or 18 years old.
• Committed to providing exceptional customer service.
• Accurate cash handling and math skills.
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment.
• Ability to interact with the public and provide high level of customer service.
• Ability to work independently.
• Ability to lift 50 pounds and stand for a long period of time.
• Attendance and dress code policy must be followed.
• Ability to operate various concession and kitchen equipment.

Mansioni

• Greet and welcome each customer.
• Assist with movie/seat selection and answer general questions.
• Provide friendly and efficient service including answering questions and resolving customer concerns.
• Use point of sale system to process transactions and payments.
• Answer incoming phone calls and provide theatre information.
• Maintain cash drawer, passes, vouchers, refunds/exchanges, and inventory accuracy.
• Check and update marquee and displays.
• Be knowledgeable about amenities with each film.
• Assist customers with accessibility devices (hearing devices, captions).
• Box office, concession, and kitchen duties as staffing needs require.
• Open and close duties in assigned areas.
• Stock deliveries and inventory management.
• Comply with applicable food safety and alcohol service laws where applicable.
• Maintain cleanliness in lobbies, auditoriums, restrooms, and back of house areas.
• Assist customers with locating seats and ensuring correct auditorium.
• Monitor theatre access and safety during shows.
• Report safety and security concerns to management.
• Light janitorial support.

Conoscenze

Customer service

Cash handling

Fast-paced environment

Communication

Reliability

Descrizione del lavoro

Landmark Theatres is seeking motivated Floor Staff to deliver exceptional guest experiences across Box Office, Concession, Usher, and Kitchen areas. You will help guests with seat selection, transactions, and theatre amenities while maintaining a safe, clean environment.

Candidates must be 16 or 18 depending on location, possess strong customer service, cash handling, and teamwork skills, and be available nights, weekends, and holidays.