CIES Program Coordinator - Workforce Development & Outcomes

COMMUNITY ACTION PIONEER VALLEY; Greenfield (MA); On-site; USD 34,440 - 37,195; Full time

Job summary

COMMUNITY ACTION PIONEER VALLEY is seeking a Workforce Development CIES Program Coordinator in Greenfield, MA. The role focuses on assisting families using a 2-generation approach to education, training, and employment goals, with responsibilities including staff supervision, data collection, and outcome reporting.

The ideal candidate will have extensive experience in case management, workforce development, and working with low-income families, plus supervisory experience and bilingual

Qualifications

• Proficient computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms.
• Excellent verbal (in-person and phone), written, and interpersonal communication skills.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, establishing priorities, navigating change.
• Customer service skills.
• Judgement and decision-making.
• Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants.
• Understanding data capture and tracking methods.
• Promote equity by deconstructing barriers to a racially just system.
• Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.
• Key Knowledge and Experience Experience in delivering case management and workforce development, serving individuals with barriers to employment.
• Experience working with low-income families.
• Supervisory or program coordination experience related to workforce or human services.
• Knowledge of human development, including issues affecting diverse people from families with lower incomes facing employability barriers.
• Knowledge of social services and businesses in Franklin County, Hampshire County, Hampden County, and the North Quabbin region preferred.
• Knowledge of recovery resources and service providers in the service area.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements
• Development of effective, professional, supportive relationships with individuals in recovery and With Other Barriers To Employment.
• Bi-lingual English/Spanish Preferred.

Responsibilities

• The coordinator provides staff training and supervision, is responsible for data collection and reporting, and service delivery.
• Track, monitor, and report program outcomes.
• Develop processes for ongoing quality improvement of program implementation.

Skills

MS Word

MS Excel

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Problem-solving

Customer service

Data tracking

Bilingual English/Spanish

Supervisory experience

Tools

Email/internet platforms

Job description

COMMUNITY ACTION PIONEER VALLEY is seeking a Workforce Development CIES Program Coordinator in Greenfield, MA. The role focuses on assisting families using a 2-generation approach to education, training, and employment goals, with responsibilities including staff supervision, data collection, and outcome reporting.

The ideal candidate will have extensive experience in case management, workforce development, and working with low-income families, plus supervisory experience and bilingual