Service Coordinator

Wayside-Youth-; Wakefield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO and wellness days (3)

Holidays (9)

Vacation (up to 3 weeks first year)

Medical benefits

Career development opportunities

Job summary

Wayside Youth & Family Support Network is hiring a Family Networks Service Coordinator to build relationships with DCF staff and providers, coordinate referrals, and manage placement processes within our Family Networks program.

The role emphasizes care coordination, problem solving, and maintaining organized schedules while contributing to a supportive, team-focused culture and professional development opportunities.

Qualifications

• Knowledge of DCF standards and practice.
• Culturally competent communication and teamwork.
• Ability to multitask and meet deadlines.

Responsibilities

• Process DCF referrals and coordinate Family Meetings.
• Develop collaborative relationships with community providers.
• Serve as a resource for information and problem-solving within the DCF Office on Network issues.
• Care Coordination: coordinate service referrals, placements, and service start dates; monitor service quality.
• Administrative: maintain action plans and calendars.

Skills

DCF knowledge

Cultural competence

Communication

Teambuilding

Organization

Multitasking

Independence

Diplomacy

Education

Associate’s Degree

Job description

Posted Tuesday, August 25, 2026 at 4:00 AM

Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Salary Range: $22.00- $24.00/hour depending on experience + sign - on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

Wayside Youth & Family Support Network is hiring for a creative and supportive individual to work in our Family Networks program! Family Networks Service Coordinators develop and maintain excellent working relationships with DCF administration and staff in the Area Office. We provide a supportive culture that is team-focused and places valueon healthy work dynamics.

What you will do:

• Service Coordinators will accept and process DCF referrals to Family Networks, following guidelines for family participation in decision-making and facilitating Family Team Meetings.
• Assist in development of collaborative relationships among community and contracted providers.
• Function as a resource for ongoing information and problem-solving within the DCF Office on Network issues.
• Care Coordination: Send referrals to service providers. Complete emergency placement searches. Complete placement searches. Coordinate placement intakes. Coordinate services start dates. Monitor the quality and appropriateness of services/placements through treatment/utilization review meetings. Complete Duty Day responsibilities Shadow Family Team Meetings. Build up to appropriate caseload based upon standard expectations.
• Administrative: Provide electronic copies of action plans to DCF and providers. Initiate/Input service referrals. Maintain an organized calendar of meetings.

Competencies/Traits of Our Superstars:

• Candidates are encouraged to have a strong knowledge base in DCF standards and practice and community-based services.
• Demonstrate skills in cultural competence, management, negotiation, teambuilding, and effective communication, and organization.
• Ability to multitask and meet deadlines.
• Demonstrate diplomacy by being a liaison between DCF staff and providers.
• Ability to work independently (i.e. can self-direct on projects, can propose project solutions in regards to their curriculum area and lesson planning).
• Flexibility and creative thinking (i.e. ability to adapt and adjust to changing work situations, recognize and respond quickly when lesson/activity does not go as planned)

MinimumRequirements:

• Associate’s Degree required.
• At least one year in a related field preferred.
• Billingual and diverse candidates encouraged to apply.

We will train you in : Motivational Interviewing; Courageous Conversations; Attachment, Regulation and Competency Model (ARC); Trauma Informed Practice training upon hire.