CIAM Operations & Security Manager

Navy Federal Credit Union; Pensacola (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Navy Federal Credit Union is seeking a Manager I for Customer Identity and Access Management (CIAM) to lead a team responsible for the secure, scalable, and user-friendly identity services across digital channels. You will oversee SSO, MFA, adaptive authentication, and API access management while balancing security, member experience, and regulatory requirements.

The role emphasizes operational leadership, 24x7 readiness, and collaboration with digital banking, cybersecurity, and product teams

Qualifications

• Bachelor's Degree or equivalent experience.
• 5–7 years relative work experience.
• 1–3 years of management experience or as subject matter lead.
• Experience with CIAM platforms for large member populations.
• Experience leading platform engineering, operations, and product enhancements.
• Experience with ForgeRock, Ping Identity, Microsoft Entra ID, Okta, Auth0, or similar.
• Strong understanding of IAM concepts including MFA, SSO, OAuth 2.0, OIDC, SAML, federation, API security, and lifecycle management.
• Experience with customer authentication, registration, and identity lifecycle capabilities.

Responsibilities

• Oversee CIAM design, implementation, and monitoring to protect member identities and support fraud prevention.
• Manage member-facing authentication capabilities including SSO, MFA, adaptive authentication.
• Oversee identity, API access management, IdP, and federation solutions for digital banking and APIs.
• Provide oversight for privacy, cybersecurity, and data protection initiatives.
• Lead daily operational activities for member authentication, registration, recovery, and lifecycle management.
• Recommend solutions to improve security, member experience, and operational efficiency.
• Ensure compliance with policies and regulatory requirements across teams.
• Lead change management, release coordination, and production readiness for identity platforms.
• Collaborate with digital banking, fraud, cybersecurity, product, and technology teams.

Skills

CIAM management

Leadership

Cloud platforms

Identity & access concepts

MFA/SSO/OIDC/OAuth

Regulatory compliance

CI/CD

Vendor management

Education

Bachelor's Degree

Tools

ForgeRock

Ping Identity

Microsoft Entra ID

Okta

Auth0

Job description

Navy Federal Credit Union is seeking a Manager I for Customer Identity and Access Management (CIAM) to lead a team responsible for the secure, scalable, and user-friendly identity services across digital channels. You will oversee SSO, MFA, adaptive authentication, and API access management while balancing security, member experience, and regulatory requirements.

The role emphasizes operational leadership, 24x7 readiness, and collaboration with digital banking, cybersecurity, and product teams