CIAM Manager: Identity & Access Modernization

Optimum; Bethpage (NY); On-site; USD 134,000 - 220,000; Full time

Job summary

Optimum in New York is seeking an experienced Manager of CIAM to define and execute the customer identity strategy, oversee day-to-day operations, and modernize authentication across the enterprise.

You will guide standards such as SSO, MFA, and passwordless, ensure regulatory compliance, and partner with Product, Security, and DevOps to deliver scalable identity solutions across digital products.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field.
• 7+ years of experience in Identity & Access Management, cybersecurity, or a related field.
• 3+ years of experience leading or managing technical teams.
• Hands-on experience with CIAM platforms and modern identity standards (OAuth2, OIDC, SAML, SCIM, FIDO2/WebAuthn).
• Proven experience leading large-scale identity or authentication modernization initiatives.
• Ability to translate complex IAM concepts into clear guidance for technical and non-technical stakeholders.
• Experience operating high-availability systems, including SLO management and incident response.
• Familiarity with compliance frameworks such as SOX, SOC 2, and PCI-DSS.

Responsibilities

• Own and operate the enterprise customer identity platform, including IDP configuration, directory management, and user lifecycle processes.
• Define and enforce identity standards across protocols such as OAuth2, OpenID Connect, SAML, and SCIM.
• Design and maintain authentication policies, including adaptive and risk-based controls.
• Oversee identity workflows for provisioning and de-provisioning across systems.
• Ensure platform reliability and performance with SLOs, incident response, and continuous improvement.
• Lead enterprise transition from legacy authentication to modern CIAM solutions.
• Establish scalable authentication patterns (SSO, MFA, passwordless, federated identity).
• Develop migration frameworks, playbooks, and reusable integration patterns for app teams.
• Track adoption KPIs and report roadmap updates to senior leadership.
• Evaluate capabilities like passkeys and device trust and align with security strategy.
• Serve as IAM advisor to application teams on secure identity integrations.
• Provide architectural guidance on authentication flows, token management, and session design.
• Create developer resources and onboarding support.

Skills

IAM leadership

7+ years IAM

3+ years leading teams

OAuth2/OIDC/SAML/SCIM

CIAM platform experience

Identity & Access Management

High availability/SLOs

SOX/SOC 2/PCI-DSS

Education

Bachelor’s degree in CS/IS/Cybersecurity

Tools

CIAM platforms

AWS/Azure/GCP

Cloud IAM services

Passkeys/WebAuthn

SIEM integration

SDK review (Go/Java/Python/Node.js)

Job description

Optimum in New York is seeking an experienced Manager of CIAM to define and execute the customer identity strategy, oversee day-to-day operations, and modernize authentication across the enterprise.

You will guide standards such as SSO, MFA, and passwordless, ensure regulatory compliance, and partner with Product, Security, and DevOps to deliver scalable identity solutions across digital products.