Church IT Help Desk & Streaming Support Specialist

Lutheran Church of Hope; Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement savings plan

Paid time off

Job summary

Lutheran Church of Hope is seeking a Help Desk Technician to manage user workstations and provide first-line IT support across church staff and ministries. The role involves configuring network connections, installing software such as Microsoft 365, performing password resets, and documenting solutions for the knowledge base.

The ideal candidate will have IT experience, a strong customer-service mindset, and a willingness to learn, with readiness for evening and weekend hours as needed to

Qualifications

• Associate or bachelor’s degree in computer science, engineering, or related field.
• Ability and desire to learn and improve technical skills.
• Effective communication skills, written and verbal.
• Experience or ability to lead and coordinate multiple tasks.
• Proficient with macOS and Windows operating systems.

Responsibilities

• Perform password resets and basic account unlocks in systems such as Active Directory, Microsoft 365, and other business applications.
• Installing approved software and helping users with standard applications (e.g., Microsoft 365, web browsers, email).
• Developing preventive maintenance procedures to avoid system failures.
• Creating, updating, and closing tickets with accurate notes and timely follow-up.
• Providing excellent customer service via phone, email, chat, or in person.
• Documenting steps taken to resolve issues and contributing to knowledge-base articles.

Skills

Troubleshooting

Communication

Time management

Leadership

Learning aptitude

Education

Associate or bachelor’s degree in computer science or related field

Tools

macOS

Windows

Microsoft 365

Job description

Lutheran Church of Hope is seeking a Help Desk Technician to manage user workstations and provide first-line IT support across church staff and ministries. The role involves configuring network connections, installing software such as Microsoft 365, performing password resets, and documenting solutions for the knowledge base.

The ideal candidate will have IT experience, a strong customer-service mindset, and a willingness to learn, with readiness for evening and weekend hours as needed to