Chubb Customer Center Account Executive

Socket.dev; O’Fallon (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Chubb is seeking an experienced account executive to operate in a fast-paced agency environment, counseling clients on their personal insurance needs and guiding policy changes. A license in Property & Casualty is required or obtained within 30 days, with an associate degree or equivalent experience.

You will navigate multiple systems, uphold SOX and PCI standards, and work both independently and as part of a team to deliver high-quality service to clients nationwide.

Qualifications

• Minimum Associate degree or equivalent experience.
• Licensed Property & Casualty insurance agent or willing to obtain license within 30 days.
• Experience in personal lines operations, agency, underwriting or marketing.

Responsibilities

• Counsel clients on insurance needs and coverage options.
• Identify gaps in coverage and discuss recommendations to adjust policies.
• Navigate multiple systems to research, analyze, and resolve inquiries and changes.
• Understand Chubb product lines and how they benefit clients.
• Collaborate effectively in a team while maintaining service standards.
• Follow corporate policies, SOX, PCI, and internal processes.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Independent work

Problem solving

Time management

Microsoft Office

Education

Associate degree or equivalent industry experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated account executive to work in a fast-paced agency environment. Account executives are licensedagents supporting PRS' growth and retention by counseling successful individuals and families on their insurance coverage.

MAJOR DUTIES & RESPONSIBILITIES:

• Act as a counselor for our Chubb client's insurance needs

• While working with clients, help identify gaps in coverage, discuss recommendations and make necessary policy changes as requested

• Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes

• Ensure understanding of Chubb's product line and how each benefits the client

• Work effectively in a team setting using professional interpersonal and communication skills

• Maintain performance and quality standards

• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards.

• Complete assigned work and other duties as assigned

Qualifications

• Hold a Property and Casualty Insurance license (if applicant does not currently have one, that will be a part of the training curriculum). License must be obtained within 30 days.

• Associate degree or equivalent industry experience

• Personal lines operations, agency, underwriting and/or marketing experience

• Ability to think out of the box, when necessary, when tasked with a client issue or question

• Ability to drive results and innovate in a fast-paced environment

• Excellent client service skills, including oral and written communication

• Proficiency with Microsoft Office, specifically Word and Excel

• Excellent organization skills and ability to multi-task

• Ability to work independently in areas without defined workflows, as well as in a team environment

• Ability to handle multiple priorities withinstrict time constraints

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.