Chronic Disease Wellness Advocate & Care Coordinator

Caringhealth; Springfield (MA); On-site; USD 55,051,651 - 69,313,944; Full time

Job summary

Caringhealth seeks a Wellness Community Health Worker to support patients with chronic health conditions by coordinating care and delivering health education. You will link patients to community resources and support primary care teams through group-based education and outreach activities.

This role emphasizes cultural sensitivity, effective communication, and dedication to addressing social determinants of health within the Springfield, MA community.

Qualifications

• Oral and written fluency in English; fluency in another language is a plus.
• Associate’s or technical degree/certification in a health, human services, or education field, OR equivalent professional or lived experience.
• Holds Community Health Worker certification, OR willing to obtain training and certification upon hire (onsite at no cost).
• Prior training/certification in facilitation of evidence-based wellness programs will be highly prioritized.
• Ability to independently balance and prioritize daily tasks, including caseload management, visits, outreach, and trainings.
• Understanding of complex medical, social, cultural, and environmental challenges typical of community health center patients.
• Compassionate, patient, and culturally sensitive demeanor.
• Excellent interpersonal communication and ability to work with diverse client populations and partners.
• Comfortable facilitating group educational activities and representing the agency at events.
• Ability to problem-solve using knowledge and resources.
• High reliability and commitment to work hours/tasks.

Responsibilities

• Facilitate group-based workshops, including Chronic Disease Self-Management and Diabetes Self-Management; maintain required facilitator certifications.
• Conduct asthma home visits, provide case management, and advocate for families managing asthma.
• Conduct community outreach at health fairs, mobile clinics, radio interviews, press conferences, and community events, as needed.
• Utilize CHW resources to guide patient care, such as resource databases and established internal workflows.
• Continuously expand knowledge of resources and public health prevention practices.
• Document activities, care plans, and results in EMR or data tools clearly.
• Provide additional wellness support as reasonably assigned.

Skills

English fluency

Group facilitation

Education

Associate degree or technical certificate in health/human services/education

Job description

Caringhealth seeks a Wellness Community Health Worker to support patients with chronic health conditions by coordinating care and delivering health education. You will link patients to community resources and support primary care teams through group-based education and outreach activities.

This role emphasizes cultural sensitivity, effective communication, and dedication to addressing social determinants of health within the Springfield, MA community.