Chronic Care Concierge & Coordination Coach

Super Care LLC; California (MO); On-site; USD 23,419 - 35,817; Full time

Job summary

SuperCare Health is seeking a Telecare Care Coach in City of Industry, CA to support Chronic Care Management programs. The role focuses on accurate data entry, scheduling home visits, and coordinating with care teams while delivering exceptional patient service.

The successful candidate will have a High School diploma and at least 3 years in customer service or transaction processing within a Managed Care setting, with strong MS Office skills and attention to detail.

Qualifications

• High School diploma required.
• 3+ years in customer service or transaction processing in managed care.
• Medicare Advantage plan knowledge preferred.
• MS Office proficiency including Word, Excel, Access.

Responsibilities

• Enter new patient demographics into database and prepare kits for delivery.
• Schedule initial home visits and appointments; maintain census and logs.
• Coordinate with care team and update electronic systems with patient information.
• Respond to inquiries from patients, families, and staff.
• Maintain and update reporting; support scheduling and meeting minutes.

Skills

Customer service

Data entry

Attention to detail

MS Office proficiency

Communication skills

Teamwork

Organization

Education

High School

Tools

MS Word

MS Excel

MS Access

SmartSheet

Job description

SuperCare Health is seeking a Telecare Care Coach in City of Industry, CA to support Chronic Care Management programs. The role focuses on accurate data entry, scheduling home visits, and coordinating with care teams while delivering exceptional patient service.

The successful candidate will have a High School diploma and at least 3 years in customer service or transaction processing within a Managed Care setting, with strong MS Office skills and attention to detail.