Chronic Care Advocate — In-Home & Virtual

Upward Health, Inc.; Des Plaines (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Upward Health, Inc. is expanding its Care Specialist team to deliver chronic care management in patients' homes and via virtual visits. The role focuses on guiding enrollment, coordinating care, and educating patients to improve health outcomes.

The position requires at least 2 years of related experience, a valid driver’s license, and strong communication skills. Travel within the assigned territory is expected, with a team-driven, patient-centered approach on a full-time basis.

Qualifications

• Minimum 2 years of relevant work experience in community health, home-based care, or similar roles.
• High school diploma or GED required.
• Valid driver’s license, auto liability insurance, and reliable transportation within territory.
• Experience in chronic care management or with chronically ill/elderly patients.
• Proficient with basic computer skills and EMR systems.
• Experience with motivational interviewing and patient-centered care.
• Strong interpersonal communication and ability to work independently in unstructured environments.

Responsibilities

• Deliver chronic care management to high-complexity patients in homes and communities (90%) and virtually (10%).
• Guide patients through enrollment and coordinate virtual appointments with providers.
• Build relationships, coordinate care, and educate patients to improve outcomes and reduce hospitalizations.
• Prioritize tasks, manage schedules, and document patient interactions accurately.
• Engage patients using motivational interviewing and culturally sensitive communication.

Skills

Care coordination

Patient engagement

Communication

Time management

Multilingual (nice to have)

Education

High school diploma or GED

Tools

EMR systems

Standard computer skills

Job description

Upward Health, Inc. is expanding its Care Specialist team to deliver chronic care management in patients' homes and via virtual visits. The role focuses on guiding enrollment, coordinating care, and educating patients to improve health outcomes.

The position requires at least 2 years of related experience, a valid driver’s license, and strong communication skills. Travel within the assigned territory is expected, with a team-driven, patient-centered approach on a full-time basis.