In-Home Chronic Care Coach | Virtual Support

The Blue Venture Fund; Joliet (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Upward Health is seeking a Care Specialist to deliver chronic care management for high-need patients, primarily in patients' homes with occasional virtual care. You will enroll patients, coordinate care with providers, and support adherence to care plans to improve outcomes.

Requirements include a minimum of 2 years in community health or related roles, a high school diploma or GED, a valid driver's license and reliable transportation within the assigned territory, and proficiency with EMR

Qualifications

• Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
• High school diploma or GED required.
• A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
• Experience in chronic care management or working with chronically ill/elderly patients.
• Technologically proficient with basic computer skills (typing, using EMR systems).
• Experience with motivational interviewing, trauma-informed care, and care coordination.
• Strong interpersonal communication skills with the ability to engage patients and team members effectively.
• Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
• Multi-lingual skills are a plus but not required.
• Prior home care experience is beneficial.

Responsibilities

• The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time).
• This role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans.
• By building relationships, coordinating care, and providing education, the Care Specialist plays a critical role in promoting health, preventing unnecessary hospitalizations, and improving patient outcomes.

Job description

Upward Health is seeking a Care Specialist to deliver chronic care management for high-need patients, primarily in patients' homes with occasional virtual care. You will enroll patients, coordinate care with providers, and support adherence to care plans to improve outcomes.

Requirements include a minimum of 2 years in community health or related roles, a high school diploma or GED, a valid driver's license and reliable transportation within the assigned territory, and proficiency with EMR