Christ-Centered Client Success Leader

Raleigh Rescue Mission

Raleigh (NC)

On-site

USD 42,000 - 64,000

Full time

7 days ago

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Job summary

Raleigh Rescue Mission seeks a Client Success Manager for the Men’s Program to support clients through the New Life Program and coordinate resources. You will build relationships, set goals with clients, and coach them toward milestones, while partnering with the team to provide compassionate, Christ-centered support on site in Raleigh, NC.

Strong communication, case management experience, and a valid NC driver's license are essential, along with a commitment to the organization's faith-based

Qualifications

Bachelor's degree preferred in social or health services.
3+ years of case management experience.
3+ years of goal setting and accountability experience.
Strong communication and customer service skills.
Valid North Carolina driver’s license.
Proficient with Microsoft Office.

Responsibilities

Engage prospective clients and follow up per guidelines.
Lead onboarding and create Client Success Plans with clear goals.
Meet weekly with clients to track progress toward milestones.
Coordinate internal and external resources to support client goals.
Maintain inventory for supplies used in client programs.
Support volunteers and work collaboratively with the team.

Skills

Administration

Conflict resolution

Communication

Goal setting

Customer service

Education

Bachelor's degree in social services or health services, preferred

High school diploma required

Tools

Microsoft Office

Job description

Strong communication, case management experience, and a valid NC driver's license are essential, along with a commitment to the organization's faith-based

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