Chocolate Shop Shift Lead — Brand Champion & Growth

Läderach; Natick (MA); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Competitive pay

Holiday pay

Annual bonus

Employee assistance program

Personal responsibility

Fresh ideas

Open feedback culture

Training opportunities

Career opportunities

Discounts on products

Chocolate at work

Accessible locations

Job summary

Läderach in Natick, MA is seeking a Part-Time Key Holder (Shift Lead) to deliver an exceptional in-store experience and champion the brand on the shop floor.

You will lead store tasks during shifts, train associates, ensure product merchandising accuracy, and uphold food safety protocols while helping to meet sales objectives. The role offers personal responsibility, training opportunities, and a lively, collaborative environment.

Qualifications

• At least 1 year of retail sales or similar fast-paced environment.
• Strong interpersonal and communication skills.
• Reliability and flexible scheduling.
• Quality-minded with keen attention to detail.
• Passionate about chocolate.

Responsibilities

• Deliver outstanding customer experience and maintain the store environment.
• Provide training and assist associates to meet production goals.
• Lead in-store tasks during shifts and uphold brand standards.
• Ensure sales floor flow and accurate product merchandising.
• Lead follow-through of all food safety protocols.
• Support sales objectives and store compliance and loss prevention.
• Participate in team meetings to discuss goals and progress.
• Handle other role-related duties as assigned by the Store Manager.

Skills

Interpersonal skills

Effective communication

Reliability

Flexibility

Attention to detail

Passion for chocolate

Job description

Läderach in Natick, MA is seeking a Part-Time Key Holder (Shift Lead) to deliver an exceptional in-store experience and champion the brand on the shop floor.

You will lead store tasks during shifts, train associates, ensure product merchandising accuracy, and uphold food safety protocols while helping to meet sales objectives. The role offers personal responsibility, training opportunities, and a lively, collaborative environment.