Chocolate Retail Shift Lead - Customer Experience Champion

Läderach; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Läderach is seeking a Part-Time Shift Lead to champion in-store experience and brand standards in Costa Mesa, CA. The role focuses on leading store tasks, training associates, and ensuring smooth sales floor operations during shifts.

The ideal candidate has retail experience, strong communication, and the ability to manage responsibilities with a customer-first mindset while supporting the Store Manager and team goals.

Qualifications

• Minimum 1 year of retail sales or similar fast-paced, customer-minded environment.
• Strong interpersonal and communication skills.
• Willingness to take on increasing responsibility and lead shifts.

Responsibilities

• Deliver outstanding customer experience and support in-store team.
• Train and assist Store Associates to meet goals and product finishing projects.
• Lead in-store tasks during each shift and uphold brand standards.
• Ensure movement on the sales floor is efficient and merchandised correctly.
• Assist in following food safety and quality protocols.
• Help drive sales objectives and maintain store compliance and loss prevention.
• Participate in team meetings to discuss goals and improvements.
• Perform other duties as assigned by the Store Manager.

Skills

Leadership

Communication

Interpersonal skills

Job description

Läderach is seeking a Part-Time Shift Lead to champion in-store experience and brand standards in Costa Mesa, CA. The role focuses on leading store tasks, training associates, and ensuring smooth sales floor operations during shifts.

The ideal candidate has retail experience, strong communication, and the ability to manage responsibilities with a customer-first mindset while supporting the Store Manager and team goals.