Chiro Revenue Cycle Lead - Support & Escalations

PracticeTek; San Diego (CA); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision coverage

401(k) with company match

Flexible paid time off

10 company-paid holidays

Descripción de la vacante

PracticeTek, based in California, seeks a CT Revenue Support Lead to own advanced chiropractic billing and revenue-cycle guidance. You will lead escalations, set support standards, and coach teams to deliver accurate, compliant customer guidance.

You will partner with Product and Engineering to improve workflows, sharing billing insights and governance. This role emphasizes leadership and deep knowledge of CPT/HCPCS, ICD-10-CM, and payer policies.

Formación

• 5+ years of experience in medical billing, revenue cycle management, healthcare technology support, or a related healthcare customer-facing function.
• 3+ years of chiropractic billing experience strongly preferred.
• CPC/CPB/CRCR or equivalent credential required; CPC strongly preferred for coding and documentation leadership.
• Experience leading teams or escalation leadership in a support context.
• Strong knowledge of CPT, ICD-10-CM, HCPCS, claims, EOB/ERA concepts, payer processes, and reimbursement terminology.

Responsabilidades

• Lead CT Revenue support escalations involving chiropractic billing and revenue-cycle workflows.
• Establish consistent support standards for billing-related questions, case investigation, documentation, escalation, and customer communication.
• Coach and develop support specialists to resolve more questions accurately.
• Partner with Product, Engineering, and Compliance to ensure proper guidance and governance.
• Own quality and consistency of internal CT Revenue knowledge content and escalation paths.

Conocimientos

Medical billing

Revenue cycle management

Healthcare tech support

CPT/HCPCS knowledge

Leadership

Customer communication

Educación

CPC/CPB/CRCR or equivalent credential

Herramientas

SaaS support systems

EHR/Practice-management platforms

Payer portals

Descripción del empleo

PracticeTek, based in California, seeks a CT Revenue Support Lead to own advanced chiropractic billing and revenue-cycle guidance. You will lead escalations, set support standards, and coach teams to deliver accurate, compliant customer guidance.

You will partner with Product and Engineering to improve workflows, sharing billing insights and governance. This role emphasizes leadership and deep knowledge of CPT/HCPCS, ICD-10-CM, and payer policies.