Chinese-Speaking Client Relations Manager

XM Careers; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Attractive remuneration package plus

Performance related reward

International training opportunities

Job summary

XM Careers is seeking a proactive Client Relations professional to build and maintain strong client relationships in a fast-paced environment. You will handle inquiries, analyze client needs, and stay aligned with product promotions while ensuring compliance and driving business development.

The role emphasizes multilingual communication (Mandarin and English), integrity, and teamwork, with opportunities for professional growth in a dynamic financial services setting.

Qualifications

• Degree in a business-related field.
• Client handling experience in financial services is a definite plus.
• Fluent Mandarin with strong English skills.
• Reliable with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Valid work permit required.

Responsibilities

• Develop and maintain excellent relationships with clients.
• Handle client inquiries and ensure high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of latest developments, products and promotions and communicate them to clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company and cooperate with the Client Relations team for business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate with other departments as necessary.

Skills

Client handling

Mandarin fluent

English proficiency

Communication skills

Interpersonal skills

Education

Degree in business-related field

Tools

Computer literacy

Job description

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

• Develop andmaintainexcellent relationships with clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Chinese Mandarin speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Ability to multitask and prioritize
• Strong computer literacy
• Valid work permit required

Benefit from:

• Attractiveremunerationpackage plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!