Chinese-Speaking Client Relations Manager

Openkrill; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remuneration package

Stimulating work environment

Personal development & international培训

Job summary

Openkrill is seeking a dynamic Client Relations professional to build and maintain strong relationships with clients in a fast-paced financial services environment. You will handle inquiries, ensure top-tier service, and stay updated on company offerings to communicate effectively with clients.

The role requires Mandarin fluency and excellent English communication, with a focus on integrity, adaptability, and teamwork to drive business development and meet targets.

Qualifications

• Bachelor-level degree in business or related field.
• Experience with client handling in financial services is a plus.
• Fluent Mandarin Chinese with strong English written and spoken skills.
• Reliable with high integrity and strong communication.

Responsibilities

• Develop and maintain excellent relationships with clients.
• Handle client inquiries and ensure high level of service.
• Perform personal clientele analysis and take required actions.
• Communicate latest developments, products and promotions to clients.

Skills

Mandarin Chinese

Client relations

English communication

Interpersonal skills

Multitasking

Education

Degree in a business-related field

Job description

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

• Develop and maintain excellent relationships with clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

Main requirements:

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Chinese Mandarin speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Ability to multitask and prioritize
• Strong computer literacy
• Valid work permit required

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!