Children's Services Manager

York County Libraries; York (York County); On-site; USD 38,000 - 46,000; Full time

Job summary

York County Libraries' Martin Library seeks a Children's Services Manager to lead the Children's Services Department, oversee operations, staff, programming, and community engagement for children and families.

The role emphasizes literacy, outreach, and service excellence while aligning with the library system's goals. Bachelor's degree and 2 years supervisory experience required; PA clearances essential; on-site work.

Qualifications

• Bachelor's degree required; field preferred (Education, Library Science, or related).
• Minimum two years of supervisory/leadership experience.
• Experience with children and families in public library or youth setting preferred.
• Experience planning and evaluating programs for children.
• Proficiency with Microsoft Office, ILS, Canva, and social media tools.

Responsibilities

• Supervise, schedule, train, coach, and evaluate Children's Services staff and volunteers.
• Conduct performance evaluations and address concerns in line with policies.
• Perform customer service duties and resolve member issues.
• Collaborate with Library Director to oversee departmental operations and goals.
• Develop and maintain children's collections; support community needs.

Skills

Leadership

Staff supervision

Program development

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Integrated Library Systems (ILS)

Canva

Social media platforms

Job description

Description

Annual Salary: $42,000 I Hours: Based on 40 hours/week I Schedule: Typical schedule includes weekday daytime hours with some regular evening and weekend responsibilities based on programming, staffing, and operational needs. Schedule may vary to support department and library activities. Supervises: 7 Employees Plus Volunteers I Location: Martin Library I Department: Children's Library I Classification: Full-Time, Salary/Exempt

Under the supervision of the Library Director, the Children's Services Manager provides leadership for Martin Library's Children's Services Department. This position is responsible for department operations, staff supervision, collection development support, programming, volunteer coordination, community engagement, and the delivery of high-quality library services for children and their families. The Children's Services Manager fosters a welcoming and inclusive environment, advances literacy and lifelong learning initiatives, and supports the strategic goals and service standards of York County Libraries.

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's degree from an accredited college or university required; degree in Education, Early Childhood Education, Library Science, Communications, Human Services, or related field preferred.
• Minimum two years of progressively responsible supervisory or leadership experience required.
• Experience working with children and families in a public library, educational, community, or youth-serving environment preferred.
• Experience planning, implementing, and evaluating programs and services for children.
• Demonstrated proficiency with Microsoft Office, integrated library systems (ILS), social media platforms, Canva, and other technology tools used to support library services.
• Current Pennsylvania Child Abuse Clearance, Pennsylvania State Police Criminal History Check, FBI Fingerprint Check and Mandated Reporter Training Certificate

GENERAL REQUIREMENTS

• Ability to work effectively with individuals of diverse ages, backgrounds, abilities, and perspectives.
• Ability to build effective teams by attracting, developing, and retaining talented staff and volunteers.
• Demonstrated ability to lead a customer-focused service environment and effectively address complex member concerns.
• Ability to thrive in a team environment both as a team player and collaborative partner in a library system environment.
• Ability to lead through change, establish priorities, and balance competing operational demands.

DUTIES AND RESPONSIBILITIES

• Supervise, schedule, train, coach, and evaluate Children's Services staff and volunteers. Foster a positive, collaborative, and customer-focused work environment that promotes teamwork, innovation, accountability, and professional development.
• Conduct performance evaluations, provide regular feedback, and address performance and behavioral concerns in accordance with YCL policies and procedures
• Perform customer service duties as needed and resolves member concerns and or issues.
• Collaborate with the Library Director to plan, coordinate, and oversee departmental operations, ensuring efficient service delivery and achievement of departmental goals.
• Ensure consistent understanding and equitable enforcement of library policies, procedures, and behavior guidelines among staff, members, and volunteers. Complete incident reports and related documentation in a timely and professional manner.
• Oversee the development, maintenance, merchandising, and evaluation of children's collections, making recommendations for selection, replacement, and deselection to ensure materials meet community needs and support organizational goals.
• Collaborate with the Library Director and YCL Teen Services staff to develop, communicate and implement YCL events such as Summer Quest, GOAL, and 1KBK.
• Prepare reports, statistics, presentations, and other documentation as required. Attend and actively participate in departmental, branch, and system-wide meetings and committees.
• Other duties as requested by the Director Martin Library.

LEADERSHIP COMPETENCIES

• Ensures accountability, holding self and others accountable to meet commitments.
• Collaborates, builds partnerships, and works collaboratively with others to meet shared objectives.
• Communicates effectively, developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences.
• Manages conflict effectively.
• Customer focus, building strong customer relationships and delivering customer-centric solutions.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the workday.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time