Library Assistant

City of Leander; Leander (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Leander Library is seeking a Library Assistant to help customers locate materials, answer routine questions, and support operations and programs for children and youth. You will staff the children's desk and promote library services in a welcoming, inclusive environment.

Under supervision, you will assist with planning and delivering programs, manage supplies, track attendance, and collaborate with staff to keep services running smoothly.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Library coursework or library-related college credits preferred.
• Ability to work evenings and weekends, including Sundays.

Responsibilities

• Provide customer service to library patrons of all ages.
• Staff the children's desk and assist with routine transactions.
• Share accurate information about policies, services, and programs.
• Promote library programs and events to customers.
• Assist with planning and delivering children’s and youth programs.

Skills

Customer Service

Spanish (preferred)

Computer skills

Education

High School Diploma or equivalent

1 year of customer service experience

Library experience or 4 college credits in Library Science

Tools

Microsoft Office

Job description

Under direct supervision, the Library Assistant helps customers find materials, answers routine questions, supports operations, and connects customers with library resources. The Library Assistant also assists with planning, preparing, and delivering children's and youth programs that encourage learning, creativity, literacy and engagement. The ideal candidate is motivated, coachable, dependable, and customer-focused, with a collaborative approach and a commitment to providing inclusive, high-quality library services.

Duties and Responsibilities

• Provide customer service to library patrons of all ages.
• Staff the customer service desk in the Children's room, assisting with routine library transactions, and responding to general questions.
• Provide accurate information about library policies, services, collections, and programs, referring complex questions to appropriate staff when necessary.
• Promote library programs and special events for customers.
• Assist Children's and Youth Librarians with planning, preparing, and delivering programs for children, teens, and families.
• Occasionally lead or fill in for children's or youth programs when the librarian is unavailable, following established program plans and procedures.
• Support the library's summer reading program and other high-volume seasonal activities.
• Assist with program preparation, including gathering materials, arranging equipment, and organizing supplies.
• Assist with program cleanup by returning furniture and equipment, organizing materials, cleaning activity areas, and restoring spaces.
• Welcome program participants and help create a safe, inclusive, and engaging environment.
• Help maintain attendance counts for library programs and activities, including helping with participant registration when necessary.
• Help prepare program materials, displays, handouts, crafts, and other resources as needed.
• Monitor program areas and provide routine assistance to participants while following library policies and safety procedures.
• Collaborate with library staff to ensure programs and customer service operations run smoothly.
• Perform other reasonable duties as assigned.

Required Education and Experience

• High School Diploma or its equivalent.
• One year of customer service experience.
• Six months working in a library OR a minimum of four credit hours from an accredited college or university in Library Science or related field.
• Ability to work hours outside the traditional Monday - Friday 8:00 - 5:00 schedule and be available to work evenings and weekends, including Sundays.

Certificates, Licenses, Registrations

• Must have First Aid and CPR/AED certification or the ability to obtain within six months of hire date.

Preferred Education and Certifications

• Experience working for a government entity at the city, county, or state level.

• Ability to speak Spanish.

• Ability to provide high level customer service.
• Excellent oral and written communication skills.
• Planning and organization skills.
• Ability to use computers and various software, including Microsoft Office products.
• Ability to assist library customers and other staff.
• Ability to work with frequent interruptions and changes in priorities.
• Knowledge of City practices, policies, and procedures.
• Ability to work with people of diverse backgrounds.
• Ability to establish and maintain good working relationships with other City employees and the public.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle and feel items, reach with hands and arms, climb or balance, stoop, kneel, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.Must be able to lift or move 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.