Children's Room Coordinator

York-County-Library-System; York (York County); On-site; USD 18,000 - 21,000; Full time

Job summary

York County Library System's Martin Library is seeking a Children's Room Coordinator to oversee the Children's Room operations, provide excellent customer service, and support programs for families and children.

The role leads staff, manages schedules, coordinates training, and ensures policy enforcement while promoting Play, Learn and Grow initiatives in a diverse community.

Qualifications

• Bachelor's Degree or equivalent experience required.
• Experience working with children and families.

Responsibilities

• Manage the day-to-day operation of the Children's Room, perform customer service duties, and resolve member concerns.
• Serves as Lead Staff in the Children's Room or building-wide evenings and weekends; supports library programs.
• Also fills in as a substitute for program lead if management are absent.
• Prepare monthly staff schedule including daily workflow, desk coverage, and opening/closing procedures.
• Oversees staff use of the ILS (SPARK) database and assists with training and supervision of staff and volunteers.

Skills

Experience with children and families

Excellent communication skills

Computer literacy

Education

Bachelor's Degree or equivalent experience

Job description

Pay Rate: $13-15/hour I Hours: 40 hours/week I Schedule: Monday 8:30am - 6:00 pm, Tuesday-Thursday- 9:00 am - 6:00 pm, Friday 9:00-2:30 pm

Location: Martin Library I Department: Martin Library Children's I Supervisor: Children's Manager I Classification: Full-Time/Non-Exempt

GENERAL DESCRIPTION

Children's Room Coordinator will provide assistance to a diverse population of families, children and caregivers in using library resources. They will oversee daily workflow of the department. perform customer service duties, train library staff, and create staff schedules. They serve as lead staff for the department. The Children's Room Coordinator will provide program support and opportunities for children to Play, Learn and Grow. They enforce library policies and resolve member concerns.

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree or equivalent experience required.
• Experience working with children and families.

GENERAL REQUIREMENTS

This position requires someone with excellent communication skills and the ability to interact with a diverse population, especially children and families. The coordinator must be enthusiastic, flexible, work constructively with a team and have a good sense of humor. The coordinator must be comfortable using computers and learning new software.

PHYSICAL REQUIREMENTS

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the workday.
• Must be able to stand and/or walk up to four (4) hours at a time.
• Must be able to sit for up to four (4) hours at a time.

DUTIES AND RESPONSIBILITIES

• Manage the day-to-day operation of the Children's Room, perform customer service duties, and resolve member concerns.
• Serves as Lead Staff in the Children's Room or building-wide evenings and weekends. Supports and leads library programs such as after school programs or drop-in maker programs. Represents the library at community outreach events to promote programs and encourage library membership
• Also fills in as a substitute for program lead if Children's Manager or Senior Library Assistant are absent.
• In conjunction with the Children's Room Manager, prepares the monthly staff schedule including daily workflow, and desk coverage, communicates needed schedule changes. Performs opening and closing procedures, including money handling procedures. Is responsible for the appearance of the Children's Room. Ensures staff maintain clean, neat and orderly appearance.
• Oversees staff use of the ILS (Integrated Library System) database (SPARK).
• Assists with training and supervision of staff and volunteers. Onboards new staff members. Ensures staff and volunteers are updated on policy, procedures, programs, and library operations.
• Assists patrons with searching the ILS and locating library materials.
• Assists the Children's Room Manager to ensure Children's Collection is weeded based on Collection Development Policy, statistics and condition. Also orders children's DVDs per the Collection Development Policy. Assists in planning and implementing enhancements to customer service to families.
• Oversees the Children's computer lab and assists members in utilizing library and online resources to meet information needs.
• Assists with designing YCL branded and approved promotional materials, including flyers, social media content, and graphics-using library provided tools.
• Understands library policies and behavior guidelines and equitably enforces them with staff, members, and volunteers. Completes Incident Reports in a timely manner.
• Participates in meetings including YCL Youth Services, Martin Leadership, YCL and Martin Staff meetings.
• Completes additional duties and special projects as assigned.