Children's Family Services Navigator

Mds Nh; Keene (NH); On-site; USD 42,000 - 58,000; Full time

Job summary

Mds Nh is seeking a Children’s Service Coordinator to assist families in accessing community services and supports. The role emphasizes empowering families, providing crisis guidance, and connecting families with resources while maintaining confidentiality.

The coordinator will collaborate with families, stay informed on laws and procedures, and represent the agency at local events, with a schedule aligned to typical office hours.

Qualifications

• High school graduate or equivalent.
• Bachelor's degree or minimum 3-4 years' experience in Human Services, indicating increasing responsibilities including supervisory experience.
• Ability to communicate effectively; orally and in writing.
• Knowledge and practice of conflict resolution and facilitation of meetings.
• Ability to maintain professional limits and boundaries
• Skilled in computer applications and accurate data entry.
• Knowledge of special education laws.

Responsibilities

• Collaborate with families to identify and assess their needs.
• Provide direction to families in times of crisis.
• Encourage families to acquire the skills, knowledge, and abilities necessary to meet the needs of the entire family.
• inform families of family support options and connect families with area agency and community resources as needed.
• Keeps informed of state laws and regulations.
• Develops department procedures within agency and state guidelines.
• Keeps informed of community resources to better support families and answer questions.
• Maintains children's files to meet regulatory requirements and compliance with program.
• Ensures absolute confidentiality with respect to information records concerning families and children.
• Represents the agency and services as a spokesperson at state and local conferences and meetings
• Attends, at minimum, two Family Council Events per calendar year

Skills

Effective communication

Written communication

Conflict resolution

Meeting facilitation

Professional boundaries

Data entry

Special education knowledge

Education

Bachelor's degree

3-4 years Human Services experience

Job description

Mds Nh is seeking a Children’s Service Coordinator to assist families in accessing community services and supports. The role emphasizes empowering families, providing crisis guidance, and connecting families with resources while maintaining confidentiality.

The coordinator will collaborate with families, stay informed on laws and procedures, and represent the agency at local events, with a schedule aligned to typical office hours.