Children's Club Supervisor

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision, life ins.

401(k) with company match

Flexible scheduling

Employee dining café

Job summary

Ponte Vedra Inn & Club is seeking a service-driven Children's Club Supervisor to oversee The Reef Children's Club at the resort’s new Sports Club facility. You will support daily operations, supervise staff, ensure safety, and deliver exceptional experiences for children, families, members, and guests under Forbes Five-Star standards.

Reporting to the Children's Club Manager, you will assist with hiring, onboarding, scheduling, payroll, and performance management while maintaining a safe,

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum two years of experience in a luxury club, resort, hospitality, childcare, recreation, or related environment.
• At least one year of supervisory or management experience.

Responsibilities

• Assist in the daily operation of The Reef Children's Club.
• Lead by example while upholding Forbes Five-Star hospitality standards.
• Supervise, coach, train, and support Children's Club team members.
• Assist with hiring, onboarding, scheduling, payroll administration, and performance management.
• Maintain a safe, clean, organized, and engaging childcare environment.
• Plan and participate in age-appropriate games, crafts, educational activities, camps, and special events.
• Build meaningful relationships with children, parents, members, and guests through personalized service.
• Resolve member and guest concerns professionally and promptly.

Skills

Leadership

Communication

Customer service

Multitasking

Education

Bachelor's degree (preferred)

Tools

Reservation systems

POS software

Microsoft Office

Job description

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.

The Opportunity

Ponte Vedra Inn & Club is seeking an enthusiastic, service-driven Children's Club Supervisor to help oversee daily operations of The Reef Children's Club, located within the resort's new Sports Club facility. Reporting to the Children's Club Manager, this leadership role is responsible for supporting day-to-day operations, supervising team members, maintaining safety and service standards, and creating exceptional experiences for children, families, members, and guests. The Children's Club Supervisor plays an important role in ensuring The Reef operates at the highest standards of hospitality, engagement, and child safety while fostering a welcoming, fun, and enriching environment.

The Day-to-Day

• Assist in the daily operation of The Reef Children's Club.
• Lead by example while upholding Forbes Five-Star hospitality standards.
• Supervise, coach, train, and support Children's Club team members.
• Assist with hiring, onboarding, scheduling, payroll administration, and performance management.
• Maintain a safe, clean, organized, and engaging childcare environment.
• Ensure compliance with childcare safety policies, sanitation standards, and emergency procedures.
• Plan and participate in age-appropriate games, crafts, educational activities, camps, and special events.
• Build meaningful relationships with children, parents, members, and guests through personalized service.
• Resolve member and guest concerns professionally and promptly.
• Monitor staffing levels to support service excellence while maintaining labor efficiency.
• Maintain inventory levels for toys, games, crafts, and childcare supplies.
• Process reservations, check-ins, check-outs, and point-of-sale transactions accurately.
• Maintain reception and childcare areas in a welcoming and professional condition.
• Answer phones, respond to inquiries, and provide assistance in accordance with Forbes Five-Star service standards.
• Develop proficiency with reservation, childcare management, and point-of-sale systems.
• Ensure children are released only to authorized parents or guardians.
• Identify and report safety concerns immediately while promoting a culture of safety.
• Stay informed on childcare trends and assist with implementing programs that enhance the member experience.
• Support Children's Club and Sports Club operations through additional responsibilities as assigned.

What Sets You Apart

• Ability to read, write, speak, and understand English.
• Bachelor's degree in a related field preferred.
• Minimum two (2) years of experience in a luxury club, resort, hospitality, childcare, recreation, or related environment.
• At least one (1) year of supervisory or management experience.
• Experience working with children ages six months through twelve years.
• Valid driver's license required.
• CPR, AED, and First Aid certification required or ability to obtain certification upon hire.
• Strong leadership, communication, interpersonal, and organizational skills.
• Knowledge of childcare operations, child development principles, and safety procedures.
• Understanding of operating and capital budget concepts.
• Ability to multitask effectively in a fast-paced, family-focused environment.
• Strong customer service skills and a passion for hospitality.
• Experience with reservation systems, point-of-sale software, and Microsoft Office preferred.
• Ability to communicate effectively with members, guests, children, parents, and team members.
• Ability to walk throughout the property for extended periods.
• Ability to lift, carry, and move up to 35 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to stand, bend, reach, and remain active throughout scheduled shifts.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.