Child, Youth and Family Services Case Management Supervisor - Human Services Coordinator II

Commonwealth of Massachusetts; Taunton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in mental health services is seeking a dynamic Case Management Supervisor for Child, Youth, and Family Services. This role involves overseeing case management activities, ensuring compliance with care standards, and liaising with community providers. You will play a crucial part in enhancing service delivery for youth and families, making a significant impact in the community. If you are passionate about mental health and possess strong leadership skills, this is an exciting opportunity to contribute to a more equitable and inclusive workplace while serving the needs of the community.

Qualifications

• Knowledge of psychosocial problems and mental disorders.
• Ability to apply laws and regulations governing agency activities.

Responsibilities

• Supervise and consult on case management for youth and families.
• Coordinate referrals and ensure compliance with care standards.

Skills

Crisis Intervention

Counseling Techniques

Communication Skills

Decision Making

Assessment Skills

Education

Bachelor's Degree in Social Work or related field

Licensure as an independent practitioner

Tools

Tableau

MHIS and other electronic systems

Job description

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ALERT

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Job Description - Child, Youth and Family Services Case Management Supervisor - Human Services Coordinator II (2500006X)

Description

The Child Youth and Family Services operated by the Department of Mental Health (DMH) is seeking a dynamic candidate to be the Southeast CYF Case Management Supervisor, Human Services Coordinator II (HSC II), assigned to the Taunton Site office. Primary duties will focus on Taunton DMH Site catchment towns and will be assigned to perform Area-based duties to ensure coverage when necessary: case management and administrative supervision to assigned CYF Case Manager(s); coordinating referrals from Service Authorization to providers and case managers, liaison to community providers regarding services to DMH clients. The HSC II has the responsibility of monitoring performance and utilization of assigned Area or Site-based CYF contracts and serving as the Service Integration Specialist and liaison to the Community Service Agencies.

Please Note: The Work Schedule is Monday through Friday 8:30am to 5:00pm (40 hours/week) with Sunday and Saturdays off.

Duties and Responsibilities: (these duties and responsibilities are not all inclusive):

• Provides direct case supervision and consultation to assigned Human Services Coordinator I(s) to ensure compliance with established standards of care for Case Management.
• Maintains caseload oversight for assigned Human Services Coordinator I(s) to ensure most efficient and effective use of resources and assures appropriate case handling.
• Monitors implementation of case management policies and procedures especially Individual Service Plan (ISP) regulations to ensure compliance within established standards of care and timelines.
• Assist with inter/intra agency service coordination and referrals.
• Coordinate, monitor and assess the quality and quantity of case management reviews; coordinate, facilitate and document annual and periodic ISP reviews, review and countersign ISP’s as required by department regulations. Monitors the implementation of ISP’s as a member of an interdisciplinary team; organizes and schedules client treatment programs; reviews and assesses treatment progress and service delivery; meets with clients and families to coordinate service delivery, to assess treatment results and improves services when needed; makes referrals to other programs and facilities as needed.
• Oversee local Flexible Support and Day Services through contract monitoring measures and tools, including use of Tableau and other electronic databases, reviewing utilization and IAP development and goal attainment. Identify and raise performance issues to CYF Director/designee and offer consultation and assistance to ensure quality service delivery.
• Maintain data management in MHIS and other electronic systems. Authorize, enroll and disenroll appropriate services in a timely manner.
• Serve as DMH Service Integration Specialist and liaison to the CBHI Community Service Agencies by collaborating with the CSA Director to ensure cohesive interface of DMH and CSA service systems, provide education to CSA staff about DMH service authorization and services, facilitate access to DMH community resources for youth with ICC, consult on and facilitate DMH Service Authorization for youth as needed and provide consultation to CSA care planning teams as needed.
• Provide consultation to community partners as local mental health authority on youth and families with complex clinical and systems needs.
• Meet with youth and families as needed to assess service effectiveness, discharge readiness and need for additional linkages and service referrals.
• Provide consultation to the Sites’ TAY Case Manager and case supervision on cases for youth under 22.

Required Qualifications:

• Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders.
• Knowledge of the principles, practices and techniques of counseling, interviewing, crisis intervention, motivation and reinforcement.
• Knowledge of the types of programs and services available to the mentally ill population.
• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency and Site activities.
• Ability to make case assessments by examining records and documents and through questioning and observing clients.
• Ability to communicate effectively orally and in writing, giving clear accurate instructions.
• Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations.

Special Requirements:

Travel is required – Primary duties will focus on Taunton DMH Site catchment towns and will be additionally required to travel to perform Area-based duties to ensure coverage when necessary throughout the DMH Southeast Area. Travel may also be required throughout the State on occasion for meetings. Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.

Preferred Qualifications:

• Licensed as an independent practitioner.
• Extensive experience in child/adolescent services.
• Experience as a supervisor.
• Prior experience as a case manager.

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

About the Child, Youth and Family Services:

The Department of Mental Health provides Child, Youth, and Family Services to eligible individuals and families who meet the clinical criteria for service authorization. In addition, we serve as the Mental Health Authority in the Southeast Area and collaborate, consult with and support implementation of mental health services in the Area.

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.