Child Support Trainer

Dynamic Workforce Solutions; Kenosha (WI); Remote; USD 50,000 - 53,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Child Support Statewide Trainer to create, implement, and deliver training and program support across Wisconsin. The role develops virtual training, online resources, and remote assistance for Child Support staff, with occasional in-state travel for onsite sessions.

Reporting to the Child Support Training Supervisor, you will train staff on policies, systems, and case management, and lead special projects while coordinating statewide training spaces and

Qualifications

• Bachelor's Degree preferred or equivalent experience in Child Support or social services.
• Minimum 2 years in Child Support, W-2, income maintenance or related programs.
• Experience in training and with Child Support systems (CARES, CWW, ACCESS, KIDS).
• Proficiency with Captivate or Articulate Storyline is a plus.

Responsibilities

• Develop and maintain Child Support curriculum and programs.
• Deliver new and experienced worker training and on-site assistance.
• Train on policies, procedures, systems, and case management.
• Deliver training sessions on programmatic and interpersonal skills.
• Lead special projects as assigned.
• Attend department meetings and workgroups as needed.
• Identify and reserve training spaces statewide.

Skills

Excellent communication

Public speaking / training

Independence / self-directed

MS Office proficiency

Team collaboration

Knowledge of Child Support programs

Adaptability

Education

Bachelor's Degree preferred

Experience in Child Support or social services

Tools

Captivate

Articulate Storyline

MS Office

Job description

• Job Title: Child Support Statewide Trainer (CS7 616)
• State Location: WI
• Compensation: USD 50,000 - USD 53,000 - yearly

Company Description

At APM, we live our values ofiCARE–Integrity, Customer focus, Accountability, Respect, and Excellence– in everything we do. We are apurpose-driven organisationwhere procurement decisions directly impact thepeople and communities we serve.

In the US, our services spanrehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work inaenvironment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Description

Job Title: Child Support (CS) Statewide Trainer

Reports To: Child Support Training Supervisor

Office Location: Home Office (Wisconsin)

Type/Pay: Salary $53,000 per year

EXPERIENCE EXTREME CUSTOMER SERVICE

Primary Objectives of Position:

Create, implement, and deliver training and program support to Child Support staff and supervisors across Wisconsin. Work includes the development and facilitation of virtual training programs, online learning resources, and remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The majority of the work in this position focuses on Child Support and related programs.

Essential Job Functions:

• Develop and maintain Child Support curriculum and related programs.
• Deliver new and experienced worker training and on-site assistance to Child Support staff.
• Train Child Support policies, procedures, systems, and case management practices.
• Deliver training sessions on programmatic and interpersonal skills topics.
• Handle special projects and act as project lead per assignment.
• Attend and participate in department (DCF) meetings, workgroups and committees as needed.
• Locate and reserve training spaces around the state.

• Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives.

Qualifications

Education

Bachelor's Degree preferred (or experience in Child Support, Workforce Development or Social Services areas).

Experience

Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena. Experience in training a plus. Experience working with Child Support Systems (CARES, CWW, ACCESS, KIDS). Experience with training development software (e.g. Captivate, Articulate Storyline) a plus.

Skills/Abilities

• Excellent communication skills (written and oral) and group presentation/training skills a must.
• Ability to work independently in a non-structured environment.
• Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues.
• Knowledge of CARES, CWW, ACCESS and KIDS processes.
• Ability to work with other professionals as part of a training team.
• Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software)

Other

Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid driver's license and reliable vehicle for required state-wide travel.

Additional Information

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].