Child Support Technician (Enforcement Technician) (4850-12)

Socket.dev; Cincinnati (OH); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

HRA

Dental

Vision

Employer-Paid Life Insurance

Long-Term Disability

Tuition Reimbursement

Public Service Loan Forgiveness

Free On-Site Parking

Wellness Incentives

Employee Assistance Program

Job summary

Hamilton County Job & Family Services in Cincinnati, OH is hiring a Child Support Technician (Enforcement Technician) to handle interviews, case processing, and support calculations. The position offers a full-time schedule (80 hours biweekly) with potential for hybrid remote work and a competitive benefits package, including healthcare, Life Insurance, and loan forgiveness eligibility.

The ideal candidate will have an associate degree or equivalent, or two years of JFS experience, or four years

Qualifications

• Associate degree or two years JFS experience.
• Four years' customer service or collections experience.
• Equivalent.

Responsibilities

• Interview obligees and obligors for services; explain rights and responsibilities and prepare notices and reports.
• Compute arrearages and apply payments; monitor balances and disbursement of funds.

Skills

JFS experience

Customer service experience

Education

Associate degree

Job description

CHILD SUPPORT TECHNICIAN (ENFORCEMENT TECHNICIAN) (4850-12) Highly Competitive EmployeeBenefits and Generous Paid Time Off 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid ParentalLeave. OhioPublic Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

DEADLINE TO APPLY: July 23, 2026

WORK LOCATION

Hamilton County Job & Family Services 1701 Patricia McCullom Way, Cincinnati, OH 45237

WORK HOURS:

Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule)

HOURLY SALARY:

$21.22 hourly

NOTE:

Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document :Offenses that May Disqualify Candidates for Employment.

REQUIREMENTS(EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):

• Associate degree or equivalent of an associate degree (94 credit hours);
• OR two (2) years Job & Family Services experience.
• OR four (4) years' experience in customer service or collections work; or equivalent.

JOB DUTIES (SUMMARY):

• Interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS; using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.; verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; sets up new cases; researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; issues investigative reports, findings and recommendations to the court: recommends contempt citations; prepares paperwork for court orders, entries, affidavits, petitions, etc.; verifies balances via audits and distributions; updates financial balances based on court findings and administrative reviews; receives and posts payments; monitors and adjusts financial accounts to ensure proper disbursement of payments; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Family and Adult Assistance
• Division when CSEA cases have a record of public assistance; works in conjunction with the Children’s Services division for cases involving IV-E custody; works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA); schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers.
• Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample RMS data for submission to RMS coordinator.
• Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and workshops to give or receive information pertaining to CSEA operations.
• Performs other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of:principles of interviewing; federal and state laws and rules governing public assistance and child support; agency policies and procedures governing assigned area*; case preparation techniques*; effective oral communication; technical writing.
• Ability to:define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; use proper research methods in gathering data; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; prepare meaningful, concise and accurate reports.
• Skill in:computer terminal

POSITIONS SUPERVISED:

None

LICENSURE AND CERTIFICATION REQUIREMENTS:

None

BACKGROUND CHECKS REQUIRED:

Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conductedfor each prospective employee