Child Support Supervisor 2

State-of-West-Virgini; West Virginia; On-site; USD 55,000 - 85,000; Full time

Job summary

State-of-West-Virgini is seeking a supervisory professional to manage a local office or Central Office unit focused on Child Support case processing and financial data compliance. This role requires strong analytic skills and a proven ability to lead staff through policy changes and procedural updates.

Responsibilities include training staff, maintaining workflow, and ensuring timely delivery of quality customer service while interpreting federal and state policies.

Qualifications

• Bachelor's degree required; substitutes allowed if qualified experience.
• Four years of full-time or equivalent experience in a legal setting or child support-related work.
• Experience supervising staff and managing case processing workflows.

Responsibilities

• Oversee a local office or a unit within the Central Office.
• Train subordinate staff on policy changes and case processing procedures.
• Maintain workflow and ensure timely, quality customer service delivery.

Skills

Analytical thinking

Supervisory skills

Training staff

Policy interpretation

Education

Bachelor's degree

Job description

This Position is located in Ohio County

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service.

Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others.

Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and profession growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame.

Training:

Bachelor's degree from a regionally accredited four-year college or university.

Substitution:

• Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• in debt collections, credit investigations, criminal investigations, law enforcement
• as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
• any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Experience:

Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.

Special Requirements:

Availability of a car for continuous use is a requisite of employment.