Child Support Specialist Trainee -- Human Services/BCSE, Wood County

State of West Virginia; West Virginia; On-site; USD 32,000 - 54,000; Full time

Job summary

State of West Virginia is seeking an entry-level Caseworker in Wood County to begin training in Child Support Enforcement. You will learn to process cases, provide customer service, and perform initial notices to non-custodial parents under supervision.

The role includes evaluating cases and applying the Child Support formula while complying with laws and agency policies. A vehicle may be required for continuous use during employment.

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Promotional Only: Two (2) years of experience performing multi-step clerical duties at the full- performance level.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
• SPECIAL APPROVED AGENCY SUBSTITUTION: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

Responsibilities

• Learn to acquire knowledge and abilities leading to independent management of a case load in Child Support Enforcement.
• Respond to customer service inquiries, resolve less complex issues, and compose routine correspondence.
• Locate parents, assets and sources of income and calculate the Child Support formula.
• Research legal sources such as statutes and court opinions and review public documents for case work.

Skills

Clerical experience

Paraprofessional experience

Customer service

Education

High school diploma or equivalent

College credits substitution for experience

Job description

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Wood County.

• Training: High school diploma or equivalent.
• AND
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Promotional Only: Two (2) years of experience performing multi-step clerical duties at the full- performance level.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
• SPECIAL APPROVED AGENCY SUBSTITUTION: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

PG: 9 $31,533 - $53,916

Market Rate: $48,122

Probationary period of twelve (12) months - (SPB 3013)