Child Support Specialist Trainee -- Human Services/BCSE, Wood County

WV Department of Human Services; West Virginia; Sur place; USD 32 000 - 54 000; Plein temps

Résumé du poste

WV Department of Human Services in Wood County, West Virginia, seeks a Caseworker trainee for the BCSE with formal classroom and on-the-job training to learn state and federal child support processes.

You will learn to manage cases under supervision, locate parents and assets, apply support formulas, and respond to inquiries while maintaining confidentiality. A vehicle may be required.

Qualifications

• High school diploma or equivalent.
• Four years of clerical and/or paraprofessional experience.
• Substitution: 30 credit hours may substitute for experience.
• Promotional Only: two years of multi-step clerical duties at full-performance level.
• Vehicle for continuous use may be required.

Responsabilités

• Learn to perform beginning level Child Support case work under supervision.
• Locate parents, assets, and sources of income and apply the support formula.
• Respond to customer service inquiries and maintain confidentiality.
• Compile case information from public documents and other agencies.

Connaissances

Clerical experience

Paraprofessional experience

Customer service

Formation

High school diploma or equivalent

Description du poste

Nature of WorkIn a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Wood County.
Minimum QualificationsTraining: High school diploma or equivalent.
ANDExperience: Four (4) years of clerical and/or paraprofessional experience.
ORSubstitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
Promotional Only: Two (2) years of experience performing multi-step clerical duties at the full- performance level.
Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.
Other Information
PG: 9 $31,533 - $53,916
Market Rate: $48,122
Probationary period of twelve (12) months - (SPB 3013)
SPECIAL APPROVED AGENCY SUBSTITUTION: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.