Child Support Specialist Trainee

State of West Virginia; Pineville (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is hiring for an entry-level Caseworker in the Bureau of Child Support Enforcement. You will receive formal classroom training and learn on the job to handle cases, notices, and enforcement actions in McDowell County.

Under supervision you’ll build knowledge of state and federal laws, locate non-custodial parents, and prepare case information. Successful candidates will complete a training period and progress with supervision toward independent caseload management, with

Qualifications

• High school diploma or equivalent required.
• Minimum four years of clerical and/or paraprofessional experience.
• College credit substitution: 1 year of experience per 30 credit hours.
• Vehicle available for continuous use.

Responsibilities

• Perform beginning level Child Support case work in processing cases and initiating notices.
• Learn to locate parents, assets and income; apply child support formulas.
• Respond to customer service inquiries with confidentiality and accuracy.

Education

High school diploma or equivalent

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in McDowell County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

• Probationary period of twelve (12) months - (SPB 3013)

Agency Substitution Or Supplemental Requirement

• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

State employment offers a variety of benefits.