Child Support Specialist 1

WV Department of Human Services; West Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

WV Department of Human Services is seeking an entry-level Caseworker in Cabell County to support child support enforcement under supervision. The role includes on-the-job training to develop familiarity with laws, regulations, and BCSE programs, progressing toward independent caseload management.

Responsibilities include handling case work, preparing files for the BCSE Attorney, and responding to customer inquiries while maintaining confidentiality.

Qualifications

• Bachelor’s degree is required from an accredited college or university.
• Paralegal or legal secretarial training can substitute for two years of required training.
• Experience in a legal setting performing research, interpreting laws, preparing documents and assisting in case-file assessment may substitute for training.

Responsibilities

• Under close supervision, performs entry-level Child Support Enforcement work.
• Develop familiarity with child support laws, regulations and policies and BCSE programs.
• Process cases through location, case development and initial notice to non-custodial parents.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries and maintain confidentiality.

Education

Bachelor’s degree from an accredited college or university

Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training

Full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

Job description

Nature of Work

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

Training: Bachelor’s degree from an accredited college or university.

OR

Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training

OR

Full-time or equivalent part-time paid experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

OR

in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing

OR

as an Economic Service Worker or Family Support Specialist

OR

any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.

AND

Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Other Information

Agency Substitution or Supplemental Requirement

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

Probationary period is twelve (12) months.