Child Support Specialist Trainee

State of West Virginia; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is seeking an entry-level Caseworker for the Bureau of Child Support Enforcement in Cabell County. You will participate in classroom and on-the-job training to learn child support laws, regulations, and agency processes, progressing toward independent case management under supervision.

Responsibilities include initiating case processing, locating non-custodial parents, and handling routine customer inquiries while maintaining confidentiality.

Qualifications

• High school diploma or equivalent is required.
• Four years of clerical or paraprofessional experience is required.
• Substitution: 30 credit hours may substitute for one year of experience.

Responsibilities

• Perform beginning level Child Support case work under supervision.
• Locate parents, assets, and sources of income and apply the formula to determine obligations.
• Respond to customer service inquiries and compose routine correspondence.

Skills

Customer service

Documentation

Organization

Education

High school diploma or equivalent

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

Probationary period of twelve (12) months - (SPB 3013)
To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
State employment offers a variety of benefits.

Affirmation

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question