Child Support Case Processing Specialist

Jobtailor; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a Revenue Specialist I in Jacksonville to assist with child support case handling and customer inquiries. You will review case details, gather information, and input data into our computer system to determine next steps.

The role emphasizes strong communication and data analysis skills to resolve issues efficiently and support customers throughout the process.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with customers for the purpose of gathering information.

Responsibilities

• Performing customer support for child support cases
• Responding to requests
• Researching and resolving case issues
• Gathering information to determine next steps
• Assisting customers
• Using a computer system to review and input information
• Collection/distribution of mail
• Scanning Revenue Specialist I tasks

Skills

Customer Support

Information Processing

Research and Analysis

Communication Skills

Case Issue Resolution

Tools

Computer System

Job description

Responsibilities

• Performing customer support for child support cases
• Responding to requests
• Researching and resolving case issues
• Gathering information to determine next steps
• Assisting customers
• Using a computer system to review and input information
• Collection/distribution of mail
• Scanning Revenue Specialist I tasks

Requirements

• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions
• Experience communicating with customers for the purpose of gathering information

Core Competencies

Demonstrates expertise in customer support for child support cases, utilizing computer systems for information processing and effective communication to gather necessary details from customers.

Highest-signal resume keywords

• Customer Support
• Information Processing
• Research and Analysis
• Communication Skills
• Case Issue Resolution

Hard Skills

• Information Processing
• Research
• Data Analysis
• Case Management

Soft Skills

• Customer Communication
• Problem Solving

Industry Keywords

• Child Support
• Case Issues
• Customer Assistance

Tools & Technologies

• Computer System