Child Support Services Agent 2: Public Service with Telework

State-of-Georgi; Elberton (GA); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telework opportunities

Job summary

State of Georgia’s Department of Human Services seeks a Child Support Customer Services Agent 2 in Elberton, GA. This role under supervision handles establishing and enforcing child support obligations, contacting clients by phone and email, and managing cases to ensure compliance with orders.

Minimum qualifications include a HS diploma or GED with 2 years of related experience or a Bachelor’s degree. Telework opportunities may apply depending on position.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Two years of direct job-related experience can substitute for education.
• Strong communication and client service skills are required.

Responsibilities

• Establishes and enforces child support obligations with accuracy.
• Communicates with clients by telephone, email, and mail to resolve issues.
• Manages a caseload to ensure obligations are met.
• Performs duties under supervision and assists supervisor as needed.

Skills

Customer service

Communication skills

Education

Bachelor's degree

High school diploma/GED

Job description

State of Georgia’s Department of Human Services seeks a Child Support Customer Services Agent 2 in Elberton, GA. This role under supervision handles establishing and enforcing child support obligations, contacting clients by phone and email, and managing cases to ensure compliance with orders.

Minimum qualifications include a HS diploma or GED with 2 years of related experience or a Bachelor’s degree. Telework opportunities may apply depending on position.