Child Support Services Agent 2

Human Services, Department of; Orlando (FL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical

Dental

Vision

Long/short-term care

Life insurance

Employee discount programs

Telework opportunities depending upon

salary information and more

Job summary

The Georgia Department of Human Services, Division of Child Support Services, seeks a Child Support Services Agent 2 to establish obligations, communicate with clients, and manage a caseload in Sandersville, GA.

Responsibilities include ensuring payments are made, coordinating with families, and handling various case actions under supervision. This full-time role offers comprehensive benefits and opportunities for career progression within DCSS.

Qualifications

• Bachelor's degree from an accredited college or university or equivalent experience.
• High school diploma or GED with two years of child support-related experience.
• One year of experience at the Child Support Services Agent 1 level or equivalent.

Responsibilities

• Establish child support obligations and ensure they are met.
• Communicate with clients via telephone, email, and direct contact to ensure obligations are met.
• Manage a caseload to ensure timely support payments.
• Perform additional professional duties as assigned by supervisor.

Skills

Strong communication skills

Education

Bachelor's degree from an accredited college or university

High school diploma/GED and two years of direct job-related experience

One year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent

Job description

Job Title

Child Support Services Agent 2

Agency

Department of Human Services

Job Requisition ID

JR0000005006

Shift

Day (United States of America)

Compensation Details

$42,901.10

Job Description

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 2, this position will report to the Child Support Services Agent Supervisor. This position is located in Sandersville, GA (Washington County).

Benefits

• Unique training opportunities
• Employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• Vacation & sick leave
• Medical
• Dental
• Vision
• Long/short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending upon the position(s)

General Summary

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Preferred Skills / Qualifications

• Bachelor's degree from an accredited college or university. -or- High school diploma/GED and two (2) years of direct job-related experience. -or- One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov.

Employment Information

DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.

Equal Employment Opportunity Employer

DHS is an equal opportunity employer.

EEO Statement

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About the State of Georgia

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.