Child Support Program Lead

State of Arkansas; Hot Springs (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

The State of Arkansas is seeking a Child Support Supervisor/Expert in Garland County to lead a team of Child Support Specialists and support staff. The role focuses on accurate, timely enforcement and administration of child support orders, combining policy expertise with strong supervisory leadership and empathy.

The successful candidate will coach staff, ensure legal compliance, and collaborate with custodians, attorneys, and the court system to achieve positive outcomes for children and

Qualifications

• Minimum degree in social work, criminal justice, business administration, or related field with years of experience.
• Experience supervising staff and enforcing child support orders.
• Knowledge of state and federal child support laws and regulations.

Responsibilities

• Supervise, mentor, and support a team in daily duties and training.
• Ensure timely establishment, enforcement, and modification of orders.
• Monitor performance, provide feedback, and conduct evaluations.
• Handle escalated cases with parties, attorneys, and courts.
• Oversee enforcement actions like income withholding and tax refund intercepts.
• Perform quality control and ensure confidentiality of sensitive information.

Skills

Supervisory leadership

Team mentoring

Policy knowledge

Communication

Problem solving

Education

Associate or Bachelor’s degree in social work, criminal justice, business administration, or related field

High school diploma with 5 years child support enforcement experience

Job description

The State of Arkansas is seeking a Child Support Supervisor/Expert in Garland County to lead a team of Child Support Specialists and support staff. The role focuses on accurate, timely enforcement and administration of child support orders, combining policy expertise with strong supervisory leadership and empathy.

The successful candidate will coach staff, ensure legal compliance, and collaborate with custodians, attorneys, and the court system to achieve positive outcomes for children and