Child Support Operations Supervisor – Modification Team

City and County of Denver; Denver (CO); Hybrid; USD 64,000 - 105,000; Full time

Benefits offered by this job

Life-long pension

457B Retirement Plan

Paid time off and holidays

Medical, dental and vision plans

Job summary

The City and County of Denver seeks a skilled Human Services Operations Supervisor in the Economic Security Division to oversee the modification unit and support the Child Support Services program. You will lead a team delivering efficient operations and collaborate with federal, state, tribal and local partners to promote parental responsibility and family stability.

Join a dynamic agency focused on innovative approaches, staff development, and strong performance metrics while serving the

Qualifications

• High school diploma or GED/HiSET/TASC.
• Five years of technical, paraprofessional, and/or administrative experience.
• Education/substitution options may apply for experience.

Responsibilities

• Supervise administrative, paraprofessional, and/or technical staff and monitor performance.
• Provide operational, financial analysis, budgeting, procurement and process improvement support.
• Plan, assign, and evaluate work; set priorities and ensure policy adherence.
• Train staff on applicable standards and regulations.
• Develop work plans and modify procedures to improve efficiency.
• Resolve daily operational issues and manage escalations.
• Document performance and handle grievances or disciplinary actions.
• Assist in contract development, RFP drafting, evaluating proposals, and contract compliance.
• Perform other related duties as assigned.

Skills

Public service

Leadership

Organizational skills

Education

High school diploma or GED/HiSET/TASC

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. Although the full salary range is posted, the target hiring range is $63,679 - $84,375. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work 3 days in the office (at the Richard T. Castro Building at 1200 Federal) and two days working from home. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services is currently seeking highly skilled applicants for one open Human Services Operations Supervisor position in the Economic Security Division (ESD). This position will oversee operations and support staff within the modification unit. The Child Support Services (CSS) program partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

The selected candidate will be a positive, detail-oriented person with superb leadership and organizational skills. This is a great chance to grow your skills at one of the most dynamic and innovative agencies in Denver.

• Performs supervisory duties over administrative, paraprofessional, and/or technical staff, implements and monitors performance criteria to achieve the unit’s goals and objectives, and keeps supervisory/management level personnel abreast of trends and issues in the work area
• Supports professional and/or higher-level managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement
• Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite workflow
• Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations
• Develops or modifies work plans, methods, and procedures and determines work priorities. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
• Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients
• Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employee. Responds to formal and informal employee grievances and prepares written response
• Documents causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action. Provides work instruction and assists employees with difficult and/or unusual assignments
• By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures
• Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

• A passion for public service and improving the lives of families
• The ability to embrace change and innovative work processes
• Commitment towards going above and beyond in challenging situations
• Demonstrated formal or informal leadership competencies
• High level of demonstrated organizational and administrative skills
• Child Support Services experience

Required Minimum Qualifications

• Education Requirement Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work).
• Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This position is expected to stay open until Friday, November 13, 2026. Please submit your application as soon as possible and no later than November 13th at 11:59 PM to ensure consideration.

About Everything Else

Job Profile

CS3096 Human Services Operations Supervisor

Position Type

Unlimited

Position Salary Range

$63,679.00 - $105,070.00

Target Pay

$63,679 - $84,375 annualized, based on experience and education

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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