SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas; Little Rock (AR); On-site; USD 64,000 - 93,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Division of Children and Family Services (DCFS) within the State of Arkansas seeks a Social Services Supervisor/Expert to lead program delivery, guide staff, and ensure adherence to state and federal policies. This role emphasizes strategic planning, program evaluation, and quality supervision to improve outcomes for children and families.

Responsibilities include coaching staff, developing policies, conducting audits, and coordinating with federal, state, and local partners to strengthen

Qualifications

• Experience in case management and service coordination.
• Knowledge of crisis intervention and de-escalation techniques.
• Understanding of Arkansas social service laws, policies and regulations.

Responsibilities

• Supervise, mentor, and evaluate social services staff.
• Develop and implement policy and program initiatives to improve service delivery.
• Conduct program audits and quality assurance to ensure compliance.
• Provide expertise in crisis intervention, case management, and legal compliance.
• Coordinate with government agencies, community organizations, and advocacy groups.
• Lead statewide social services initiatives and high‑priority programs.
• Oversee compliance with federal, state, and agency regulations.

Skills

Case management

Crisis intervention

Trauma-informed care

Cultural competency

Leadership & mentoring

Regulations knowledge

Staff supervision

Job description

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Position Number: 22100282
County: Pulaski
Posting End Date: September 16, 2026

The Social Services Supervisor/Expert plays a vital leadership role within the Division of Children and Family Services (DCFS). DCFS is committed to ensuring every child has the opportunity to grow up in a safe, stable, and nurturing environment. Through quality case management, staff development, and support of frontline practice, the Social Services Supervisor/Expert helps promote the safety, permanency, and well-being of Arkansas children and youth. This position is responsible for coaching and supporting child welfare staff, strengthening decision‑making and practice skills, and helping ensure quality services and positive outcomes for children and families.

Preferred Qualifications:

Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: SSP17P

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Social Services Supervisor/Expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject‑matter authority in social work practices, policy development, and stakeholder engagement.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency’s operational needs. Non‑supervisory roles will serve as senior technical experts.Supervise, mentor, and evaluate social services staff.Develop and implement policy and program initiatives to improve service delivery.Conduct program audits and quality assurance to ensure compliance.Provide expertise in crisis intervention, case management, and legal compliance.Coordinate with government agencies, community organizations, and advocacy groups.Lead statewide social services initiatives and high‑priority programs.Oversee compliance with federal, state, and agency regulations.Provide technical expertise in crisis management, program development, and inter‑agency collaboration.

Knowledge and Skills

Case management and service coordinationKnowledge of crisis intervention and de‑escalation techniquesKnowledge of Arkansas social service laws, policies, and regulationsProficiency in data management, reporting, and documentationFamiliarity with trauma‑informed care and cultural competencyUnderstanding of behavioral health and protective servicesLeadership and mentorship skills for supervisory roles

Minimum Qualifications

Minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

Required to have a background check and child/adult maltreatment registry check.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.