Child Support Interviewer & Case Action Specialist

Csdaca; Riverside (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Csdaca is seeking a Child Support Interviewer in Riverside, CA. The role involves interviewing custodial and non-custodial parents, handling child support inquiries, and managing case actions efficiently.

The incumbent will be responsible for verifying information, monitoring compliance, and may appear in court as a witness. Ideal candidates will have strong interviewing skills, experience in customer service, and a high school diploma or equivalent. This position offers an opportunity to support families effectively.

Qualifications

• Graduation from high school or satisfactory G.E.D. score.
• Two years of clerical experience in a Department of Child Support Services agency.
• One year of customer service experience with public interviewing.

Responsibilities

• Interview parents in family/child support matters.
• Respond to telephone inquiries about case statuses.
• Perform mathematical computations and compile case statistics.
• Serve court documents as required.

Skills

Interviewing skills

Customer service

Mathematical computations

Analytical skills

Negotiation skills

Communication

Education

High school diploma or G.E.D.

30 semester/45 quarter units in relevant coursework

Job description

Csdaca is seeking a Child Support Interviewer in Riverside, CA. The role involves interviewing custodial and non-custodial parents, handling child support inquiries, and managing case actions efficiently.

The incumbent will be responsible for verifying information, monitoring compliance, and may appear in court as a witness. Ideal candidates will have strong interviewing skills, experience in customer service, and a high school diploma or equivalent. This position offers an opportunity to support families effectively.