Child Support Interviewer

Csdaca; Riverside (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Csdaca is seeking a Child Support Interviewer in Riverside, CA. The role involves interviewing custodial and non-custodial parents, handling child support inquiries, and managing case actions efficiently.

The incumbent will be responsible for verifying information, monitoring compliance, and may appear in court as a witness. Ideal candidates will have strong interviewing skills, experience in customer service, and a high school diploma or equivalent. This position offers an opportunity to support families effectively.

Qualifications

• Graduation from high school or satisfactory G.E.D. score.
• Two years of clerical experience in a Department of Child Support Services agency.
• One year of customer service experience with public interviewing.

Responsibilities

• Interview parents in family/child support matters.
• Respond to telephone inquiries about case statuses.
• Perform mathematical computations and compile case statistics.
• Serve court documents as required.

Skills

Interviewing skills

Customer service

Mathematical computations

Analytical skills

Negotiation skills

Communication

Education

High school diploma or G.E.D.

30 semester/45 quarter units in relevant coursework

Job description

The Riverside County Child Support Services (DCSS) is seeking a Child Support Interviewer in Riverside. This posting may also be used to fill future Child Support Interviewer positions within DCSS throughout Riverside County.

The incumbent will interview custodial and non-custodial parents, answer child support–related questions, and determine appropriate case actions. They will initiate required documents, monitor compliance and case actions, verify and request new information through mail, telephone, and computer systems, and manage an assigned caseload.

The Riverside County Department of Child Support Services works with parents and guardians to ensure children and families receive court‑ordered financial and medical support.

Responsibilities

• Interview custodial and/or non‑custodial parents in family/child support matters; review orders and paternity questionnaires to determine support obligations; obtain information concerning paternity, location, employment, insurance, and other related information.
• Respond to a high volume of telephone inquiries from the public; explain status of cases to custodial and/or non‑custodial parents and other agencies; update all pertinent information on the computer.
• Verify and request new information by mail, telephone, and computer; perform mathematical computations; compile and report statistics concerning cases; initiate documents and correspondence supporting case actions.
• Serve court documents in the office as required; appear in court as a witness to facts surrounding the processing of specific cases.

Minimum Qualifications

• Option I
  • Education: Graduation from high school or satisfactory G.E.D. score.
  • Experience: Two years of clerical experience in a Department of Child Support Services agency.
• Option II
  • Education: Graduation from high school or satisfactory G.E.D. score.
  • Experience: One year of customer service experience involving interviewing the public or high‑volume contact requiring problem resolution.
• Option III
  • Education: Graduation from high school or satisfactory G.E.D. score.
  • Experience: One year of past‑due debt collection involving direct contact and use of collections techniques.
• Option IV
  • Education: Completion of 30 semester or 45 quarter units from an accredited college or university with coursework in sociology, civil law, psychology, business, or a related field.
  • Experience: None required.
• All Options
  • Knowledge of the principles and techniques of interviewing; general goals of family/child support law and enforcement.
  • Ability to learn interviewing, regulations, and procedures; speak and write effectively; perform mathematical computations; exercise tact and good judgment; perform analytical and negotiation skills; establish and maintain effective working relationships with the public, coworkers, and members of other county departments and law enforcement agencies; promote and support an environment of cooperation and respect.